Madeline Churchill
San Diego,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Summer House
09.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Behavior Technician
Autism Learning Partners
02.2022 - 09.2022
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Bobarista/Coffee Barista
Sharetea
05.2021 - 02.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee and tea beverages and seasonal offerings.
Hostess
The Purple Place
01.2017 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA05.2025
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA05.2023
Associate of Arts - Communications
Saddleback College
Mission Viejo, CA05.2023
Skills
- Dining Customer Service
- Food Sales and Promotion
- Special Dietary Requirements
- Daily Specials Memorization
- Course Suggestions
- Table Bussing
- ABA Techniques
- Data Collection
- Autism and Spectrum Disorders
- Classical Conditioning
Certification
- ServSafe License - 5/4/2021-5/4/2024
- RBT - Registered Behavior Technician
- CPR Certified
Timeline
Server
Summer House
09.2022 - 08.2023
Behavior Technician
Autism Learning Partners
02.2022 - 09.2022
Bobarista/Coffee Barista
Sharetea
05.2021 - 02.2022
Hostess
The Purple Place
01.2017 - 09.2019
Bachelor of Science - Psychology
San Diego State University
Associate of Arts - Psychology
Saddleback College
Associate of Arts - Communications
Saddleback College
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