Madeline Cremin
Jacksonville,FL
Summary
With a sharp focus on innovation and a strategic mindset, Madeline is committed to advancing healthcare practices to achieve operational excellence and enhance patient outcomes in a rapidly evolving market. Drawing on her expertise in healthcare administration and data analytics, she excels in driving practice transformation and optimizing care delivery with cutting-edge strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Mayo Clinic
Jacksonville, FL
09.2023 - Current
- Currently directing the implementation of the longevity business plan across diverse specialties, strategically consolidating resources to deliver a comprehensive program launch in 2025.
- Developed a strategic business plan for the new Longevity service line, defining market positioning, growth strategies, and operational frameworks to drive successful entry and expansion in the sector.
- Collaborating with physician partners to develop and pilot a virtual reality program designed to integrate VR services into clinical practice, with a strategic focus on leveraging insights gained for broader application across the three shields: practice, education, and research.
- Spearheaded 9 cross-functional workstream teams to orchestrate a comprehensive rebranding of the Concierge Medicine service line at Mayo Clinic, resulting in a successful and impactful new program launch.
- Developed an OKR tracker for the Department of Medicine, enabling comprehensive analysis of current metrics to provide enhanced insights into strategic priorities, thereby allowing leadership to effectively re-strategize ongoing initiatives.
Administrative Fellow
Nicklaus Children's Health System
Miami , FL
07.2022 - 07.2023
- Managed a $500,000 state-funded project to acquire high-definition EEG and TMS machines for the Brain Institute. Oversaw construction, implemented new orders and appointments in Cerner, and conducted staff training.
- Supported the hospital in addressing low hand hygiene compliance by replacing 71% of outdated and broken hand sanitizer dispensers and implementing an intelligent observation badge monitoring system.
- Collaborated with multidisciplinary leaders to successfully facilitate monthly management forums with 250+ leaders in attendance.
- Led collaboration between NCHS and Pulswrx, delivering free phones with talk, text, and data to qualified patients. Developed phone provisioning lists and orchestrated pilot trainings for a seamless project roll-out.
- Spearheaded the administrative fellow recruitment process, resulting in a remarkable 47% surge in candidate applications from 74 distinct schools, with a total of over 140 prospective candidates.
Project Coordinator
Randolph County Caring Community
Project , MO
03.2022 - 07.2022
- Led CDC-funded project addressing vaccine equity in rural Missouri, conducting a survey to assess adherence and accessibility challenges, driving informed decision-making.
- Organized informational sessions with physicians, key community leaders, and members to address safety concerns regarding Covid-19 vaccine administration.
Healthcare Administrative Intern
MU Health Care
Columbia, MO
05.2021 - 08.2021
- Led a comprehensive SWOT analysis of claims denial data for Ellis Fischel Cancer Center, identifying strategic opportunities that proposed initiatives to recover $100,000 in lost revenue and reduce rework costs by $72,000, ultimately enhancing operational efficiency and financial performance.
- Collaborated with the Executive Director of Pharmacy and Revenue Cycle to overhaul outpatient prior authorization processes, implementing industry best practices in ambulatory care to streamline operations, improve approval timelines, and enhance patient access to necessary treatments.
- Played a key role in implementing team-based care in primary care clinics, significantly reducing patient no-show rates and uncovering a $3.3 million revenue opportunity through enhanced patient engagement and streamlined care coordination.
Care Transition Resource Specialist
MU Health Care
Columbia, MO
01.2021 - 08.2021
- Utilized computer programs such as Power chart, all scripts, and DA2 to build, send, and monitor patient referrals to post-acute care facilities and agencies.
- Strategically prioritized workload based on payer requirements, post-acute service availability, and individual patient transition plans, ensuring timely and effective care delivery while optimizing resource allocation.
- Facilitated collaboration among multidisciplinary teams to streamline referral processes for patient transfers to external post-acute care facilities, ensuring coordinated care and timely transitions that enhance patient outcomes.
Administrative Intern
Central Missouri Community Action
Columbia, MO
01.2020 - 05.2020
- Coordinated community outreach events that engaged over 100 families, effectively promoting the organization's mission to empower individuals and transform lives.
- Developed and distributed impactful promotional materials to increase awareness of the organization’s services, driving community engagement and support.
- Exhibited strong organizational skills and meticulous attention to detail while managing administrative tasks and maintaining accurate records, contributing to the overall efficiency of operations.
Education
Master of Science - Health Administration
University of Missouri - Columbia
Columbia, MO05-2022
Bachelor of Science - Health Sciences
University of Missouri - Columbia
Columbia, MO05-2020
Leadership & Volunteer Experience
- Chair, Communications Committee, Health Management Alumni Organization
- Committee Member, ACHE Fellowship Exchange
- Secretary, Health Management and Informatics Graduate Student Association
- Co-Fundraising Chair, Medzou Community Health Clinic
- Contestant, KU Regional Case Competition
Certification
- Lean Six Sigma Green Belt Certification – Institute of Industrial and Systems Engineers
- Health Informatics- University of Missouri, Columbia, MO
- Multi-Cultural Studies- University of Missouri, Columbia, MO
Timeline
Business Analyst
Mayo Clinic
09.2023 - Current
Administrative Fellow
Nicklaus Children's Health System
07.2022 - 07.2023
Project Coordinator
Randolph County Caring Community
03.2022 - 07.2022
Healthcare Administrative Intern
MU Health Care
05.2021 - 08.2021
Care Transition Resource Specialist
MU Health Care
01.2021 - 08.2021
Administrative Intern
Central Missouri Community Action
01.2020 - 05.2020
Master of Science - Health Administration
University of Missouri - Columbia
Bachelor of Science - Health Sciences
University of Missouri - Columbia
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