Bhupinder Singh
Beaverton
Summary
Experienced and creative IT professional with excellent communication skills and a demonstrated history of working in various domains with over 11 years of experience in Business Analysis supporting business solution software and analyzing business operations. In depth understanding of Software Development Life Cycle (SDLC) and methodologies like Waterfall, Agile. Proven expertise in solution designing and requirement documentation for money movement processes, including credit card and loan payments, internal and external account transfers, both real time and scheduled transfers. Skilled in leading brainstorming sessions, requirements gathering, and Joint Application Development (JAD) workshops. Strong expertise in business requirements gathering and documentation, including BRDs, user stories, use cases and UML diagrams Proficient in managing roadmaps, requirements, epics, and user stories using tools such as JIRA, TFS and MS SharePoint. Hands-on experience with User Experience (UX) teams to develop mockups, wireframes, style guides and interactive prototypes. Experience in creating test documentation, planning, performing manual testing and leading QA and User Acceptance Testing efforts. Successful track record of implementing customer care requirements for digital products.
Overview
12
12
years of professional experience
Work History
Business Analyst
DAT Freight & Analytics
03.2020 - Current
- This project at DAT Freight & Analytics involved improvements across DAT’s digital freight platform, focusing on enhancing load search, booking and mobile usability for carriers and brokers. Contributed to the launch of the AI-powered DAT iQ platform, enhancing freight rate forecasting and benchmarking. Drove feature development, user experience enhancements and performance tracking to support platform growth and adoption across web and mobile.
- Work with product managers, stakeholders (carriers, brokers, internal teams) to identify business needs and user pain points.
- Led improvements in freight search functionality included multi select filters like origin, destination, equipment type, date range to achieve more precise results.
- Introduced “Search Back - 24 Hours”, giving carriers visibility into loads posted the previous day, boosting opportunities in time sensitive markets.
- Enabled rate transparency with tools that surfaced real-time lane averages, dollar/mile, and total payout, supporting informed booking and negotiation.
- Added flexible sorting options (e.g., rate, age, distance) to help users quickly identify the most valuable loads.
- Integrated tri-haul indicators and key market metrics (CS and DTP) to support strategic route planning and profitability.
- Embedded click-to-call and email options directly into load cards, reducing friction in carrier-broker communication.
- Led the initiative to close the feature gap between desktop and mobile by ensuring full parity across platforms.
Business Analyst
Commerce Bank
03.2018 - 01.2020
- The project involved the enhancement and maintenance of Commerce Bank’s website & Mobile Banking application. Various mobile banking features included pre-login check balance on checking, savings, and/or loan accounts, money movement including Zelle, Account to account transfer and debit card rewards program.
- Facilitated collection and documentation of functional requirements and of business requirements provided appropriate scope of work for technical team to develop and support the overall system.
- Conducted JAD sessions with Subject Matter Experts to obtain domain level information.
- Created and managed requirements in JIRA.
- Worked directly with SA (Solution Architect) and other representatives from UX (User Experience) to design wireframes and flows.
- Actively participated and provided back up to the QA team in testing, troubleshooting, and configuring various types of handsets and different OS such as Android, iOS, Windows. Also, performed manual testing different platforms.
- Participated in daily stand-up meetings to get live updates from the team, helping Project Manager actively update the project status, detect risks at early stage and take corrective / preventive actions.
Business Analyst
Etsy.com
02.2016 - 01.2018
- Redesign of multiple facets within Etsy.com online shopping and checkout experience for desktop and mobile. Worked closely with Product Manager, UX designers and Front-End developers to remove bottlenecks from checkout and payment experience by effective use of analytics data.
- Served as the primary liaison between the business and information technology teams using techniques for effective communication.
- Intensively involved in User Acceptance Testing (UAT), helping business testers on clarification of test scenarios especially ones around credit card payments, PayPal, and other online modes of payment.
- Assisted in management of online document repository using SharePoint.
- Worked closely with customer care center teams to establish client care processes, content and training protocols for calls related to checkout and payment gateways.
Business Analyst
Blackhawk Networks
11.2013 - 12.2015
- Enhancement to the gift card inventory and balance tracking interface for corporate clients which required integration with multiple internal and 3rd party systems including major credit card networks like Visa, Mastercard, and Amex.
- Developed use cases to describe features and functionality of the TO BE systems.
- Managed requirements traceability to ensure ownership and help the project with RACI matrix.
- Worked closely with Project Manager to check and report project health, scope, risks, and issues.
- Identified, organized, and documented the changing requirements using traceability matrix.
- Worked closely with payment processing SMEs to create UML diagrams for the AS IS state of system which were then used to define future requirements.
- Authored BRD and solution design documentation by working closely with business stakeholders and tech leads.
- Created test cases, assisted with QA, and conducted User Acceptance Testing (UAT) of the final product. Helped manage bug repository and resolution.
Education
MBA - Management
Concordia University Wisconsin
Mequon, WI2012
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
Timeline
Business Analyst
DAT Freight & Analytics
03.2020 - Current
Business Analyst
Commerce Bank
03.2018 - 01.2020
Business Analyst
Etsy.com
02.2016 - 01.2018
Business Analyst
Blackhawk Networks
11.2013 - 12.2015
MBA - Management
Concordia University Wisconsin
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