Madeline Cruz
Quakertown,PA
Summary
Dedicated professional with experience in patient-facing healthcare roles and administrative coordination. Known for strong communication, organization, and the ability to support both individuals and teams while maintaining accuracy and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Helping Hands Family
Lansdale, PA
03.2026 - Current
- Implemented individualized behavior intervention plans for clients to enhance skill development.
- Collaborated with clinical team to monitor progress and adjust strategies as needed.
- Conducted data collection and analysis on client behavior to inform treatment decisions.
- Ensured compliance with regulatory standards and ethical guidelines in service delivery.
PEOPLE OPERATIONS COORDINATOR - INTERN
Helping Hands Family
King of Prussia, PA
07.2025 - 02.2026
- Handled a range of HR administrative tasks, including ACT 168 forms, employment verifications, I-9 reverification, E-Verify, and other assigned projects.
- Managed a high-volume HR inbox with quick turnaround times, helping improve communication and build trust between HR and the Clinical team.
- Worked with the VP of HR, CEO, and HRBPs to create and roll out an employee recognition program aimed at improving engagement, retention, and overall morale.
- Maintained employee files and ensured information was accurate and up-to-date in all HR systems.
- Supported the transition to a new HRIS by helping 1,250 employees log in and ensuring documents were moved to the correct profiles.
- Assisted with implementing workplace policies and compliance requirements.
- Helped ensure the organization stayed compliant with applicable labor laws and regulations.
- Conducted exit interviews and gathered feedback to help identify areas for improvement.
- Answered employee questions related to benefits, payroll, and general HR topics in a timely and helpful manner.
SHIFT SUPERVISOR/CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy
Coopersburg, PA
12.2021 - Current
- Led pharmacy operations, enhancing workflow accuracy and customer satisfaction.
- Mentor staff, fostering skill growth and collaboration in a dynamic environment.
- Manage inventory, ensuring medication availability and adherence to safety standards.
- Implement quality control, focusing on medication safety and efficient inventory management.
- Ensure patient data safety, maintaining compliance with HIPAA regulations.
- Trained new employees on customer service and store procedures.
- Managed inventory levels to maintain product availability and stock organization.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
RECEPTIONIST
OMMA Fitness Center
Baldwin, NY
12.2019 - Current
- Facilitated class check-ins for children, enhancing program coordination and satisfaction.
- Managed client sign-ups and data entry, improving efficiency and accuracy.
- Handled inventory and front desk operations, ensuring seamless customer interactions.
- Occasionally assisted in classes, teaching children from ages 4-15 years old.
Education
Master of Science - Applied Behavior Analysis
Purdue University
West Lafayette, IN06.2027
Bachelor of Science - Psychology
DeSales University
Center Valley, PAHigh School Diploma - undefined
Baldwin Senior High School
Baldwin, NYSkills
- Strong Communication and Interpersonal Skills
- Creative Problem Solving
- Data Analytics
- Adaptable
- Attention to Detail
- Conflict Resolution
Certification
- Registered Behavior Technician (RBT), 2026-04-14
- CPR/ First Aid Certified- Baby/Adult, Red Cross, 2024-07-01, Present
- Certified Pharmacy Technician (CPhT), PTCB, 2024-10-01, Present
- Immunization Administration Certification, PTCB, 2024-07-01, Present
Timeline
Registered Behavior Technician
Helping Hands Family
03.2026 - Current
PEOPLE OPERATIONS COORDINATOR - INTERN
Helping Hands Family
07.2025 - 02.2026
SHIFT SUPERVISOR/CERTIFIED PHARMACY TECHNICIAN
CVS Pharmacy
12.2021 - Current
RECEPTIONIST
OMMA Fitness Center
12.2019 - Current
Bachelor of Science - Psychology
DeSales University
High School Diploma - undefined
Baldwin Senior High School
Master of Science - Applied Behavior Analysis
Purdue University