Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Alicia Castro

Novato,CA

Summary

With my work history, I have acquired many skills such as critical thinking, leadership, ability to work in a team, problem solving and most importantly adaptability. In my current job position, I have gained the opportunity to help children with autism.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Compass Center Inc
08.2024 - Current
  • Worked as part of collaborative team to address changing needs of children and families.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Working with children with autism, implementing tailored treatment plans to clients.
  • Utilizing therapeutic techniques and running specific goals in client's treatment plan.

Behavior Interventionist

ACES
05.2024 - 08.2024
  • Working with children with autism and utilizing therapeutics techniques
  • Improved behaviors through modeling, role-playing and other effective strategies.

Shift Supervisor

Starbucks
05.2021 - 01.2024
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Barista Trainer

Starbucks
01.2019 - 01.2021
  • Responsible for training new baristas
  • Taught proper procedures and strategies for success to new employees.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Barista

Starbucks
01.2018 - 01.2019
  • Responsible for preparing food and drink beverages
  • Gained excellent customer service skills
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

Bachelor of Arts - Psychology

San Francisco State University
San Francisco, CA
05-2024

Associate of Arts - Psychology

Santa Rosa Junior College
Santa Rosa, CA
01.2023

High School Diploma - undefined

San Marin High School
01.2020

Skills

  • Conflict Resolution
  • Interpersonal communication
  • Active listening and observation
  • Emotional Intelligence
  • Perceptive and attuned
  • Established rapport
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
  • Ability to learn quickly

References

  • Vicky Abadilla

Store Manager at Starbucks

Cell: 707-704-6562


  • Thomas Anders

Store Manager at Starbucks

Cell: 360-521-9761


  • Suely Johns

CEO at Compass Center Inc

Cell: 951-966-3438

Certification

  • RBT - Registered Behavior Technician
  • CPR certificate

Timeline

Registered Behavior Technician

Compass Center Inc
08.2024 - Current

Behavior Interventionist

ACES
05.2024 - 08.2024

Shift Supervisor

Starbucks
05.2021 - 01.2024

Barista Trainer

Starbucks
01.2019 - 01.2021

Barista

Starbucks
01.2018 - 01.2019

High School Diploma - undefined

San Marin High School

Bachelor of Arts - Psychology

San Francisco State University

Associate of Arts - Psychology

Santa Rosa Junior College
Alicia Castro