Summary
Overview
Work History
Education
Skills
References
Activities
Websites
Timeline
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Madeline C. Sapovits

Mansfield

Summary

Dedicated student with proven initiative in internships and retail leadership. Demonstrates strong problem-solving skills and adaptability in fast-paced environments. Ready to support business success as an Operations Intern, equipped with knowledge of industry practices and employee management.

Overview

6
6
years of professional experience

Work History

Digital Product & Operations Intern

Ink'd Stores
Foxborough
12.2025 - 01.2026
  • Coordinated cross-functional efforts across product, digital strategy, and operations to enhance collaboration and efficiency
  • Facilitated integration of Google Merchant by sourcing, evaluating products, and curating product data for new site launch
  • Assisted with web design and integrated products into platform, creating detailed meta fields to enhance functionality within Ink’d’s AI-powered search
  • Supported internal operations by tracking team tasks and developing an internal process map to help streamline workflows
  • Explored potential new products during the ASI Trade Show in Orlando

Operations Intern

Easton Select Group
South Easton
06.2025 - 08.2025
  • Managed cross-functional initiatives using NetSuite ERP, ensuring data integrity and streamlining workflow processes to support operational effectiveness.
  • Analyzed operational workflows and identified process improvement opportunities, presenting actionable recommendations to senior leadership to enhance overall efficiency.
  • Coordinated training sessions for ADP HR software implementation, facilitating system adoption across multiple departments to enhance user proficiency.
  • Completed rotations in HR, Accounting, Service, and Construction, developing a comprehensive understanding of end-to-end business operations.

Take-out Associate

Bertucci's Italian Restaurant
Mansfield
01.2023 - 01.2024
  • Delivered high-quality customer service by accurately managing in-person and phone orders, addressing customer inquiries, and ensuring a positive dining experience.
  • Maintained efficiency and accuracy in high-volume, fast-paced environment, consistently meeting order quality standards and enhancing customer satisfaction.
  • Collaborated with kitchen staff to streamline order flow and provide reliable support, improving overall take-out operations and meeting customer needs.
  • Managed part-time work schedule of 15-20 hours per week during academic terms and summers while balancing multiple responsibilities to ensure consistent availability.

Retail Store Assistant Manager

Easton Pool & Spa
South Easton
01.2020 - 01.2024
  • Advanced into a supervisory position by exceeding performance expectations; directed daily retail operations, resolved escalated customer concerns, and supported staff to ensure smooth store performance.
  • Delivered customer training on pool and spa maintenance best practices, fostering client loyalty; monitored inventory and coordinated inter-store transfers to maintain optimal stock across three retail locations.
  • Volunteered for mobile service team, performing on-site chemical deliveries and pool cleanings, enhancing customer satisfaction and expanding service capabilities.
  • Sustained a demanding schedule by working 40-45 hours weekly during summers and part-time during academic semesters, demonstrating strong time management and commitment.

Retail Assistant

Ink'd Stores
Mansfield
01.2020 - 01.2021
  • Collaborated with customers to create personalized apparel, translating ideas into custom graphic designs that met their specific preferences.
  • Managed production process from order to delivery, coordinating vinyl cutting and garment printing to enhance customer satisfaction.
  • Assisted customers with product selection and provided excellent service.
  • Managed inventory by restocking shelves and organizing displays.
  • Processed transactions efficiently at the point of sale system.

Education

Bachelor of Business Administration - Operations and Information Management

University of Massachusetts Amherst - Isenberg School of Management
Amherst, MA
06.2028

High School Diploma - Mansfield, MA

Mansfield High School
Mansfield, MA
06.2024

Skills

  • Workflow Analysis
  • Software Implementation
  • Data Integrity
  • Process Improvement
  • Order Management
  • Inventory Control
  • Retail Operations
  • Customer Service
  • Operational Support
  • Service Delivery
  • Quality Assurance
  • Problem Resolution
  • Schedule Coordination
  • Time Management
  • Task Prioritization
  • Relationship Building
  • Performance Supervision
  • Client Education
  • Quality Assurance

References

Available upon request.

Activities

University of Massachusetts Amherst | Women in Business Club, Member, 09/01/24 - 

  • Current Collaborated with employers and peers in weekly sessions to strengthen professional competencies and expand business networking opportunities., Proactively participated in professional development events, including the WiB x Dean Massey Golf Event, gaining practical experience in leveraging golf as a strategic networking tool.

National Honor Society - Mansfield, MA, Member, 09/01/21 - 06/30/24 

  • Chosen through a competitive selection process recognizing academic achievement, leadership, service, and integrity; successfully organized and managed volunteer initiatives and community service programs., Promoted diversity and inclusion by partnering with Special Olympics Massachusetts as a Unified Partner, fostering collaboration and supporting athletes with intellectual disabilities.

Active Minds Club - Mansfield, MA, Member, 09/01/21 - 06/30/24 

  • Coordinated campus-wide mental health awareness initiatives, including the Green Bandana and bracelet drive, to promote student engagement and advocacy., Supported the planning and execution of Wellness Week activities to strengthen visibility of the organization's mission and foster a culture of wellbeing.

Best Buddies - Mansfield, MA, Volunteer, 09/01/21 - 06/30/24 

  • Mentored and provided individualized support to students with special needs, fostering social confidence, interpersonal skills, and overall personal development., Coordinated, and facilitated inclusive activities and campus events designed to enhance student engagement, build peer connections, and promote a culture of diversity, equity, and acceptance.

Timeline

Digital Product & Operations Intern

Ink'd Stores
12.2025 - 01.2026

Operations Intern

Easton Select Group
06.2025 - 08.2025

Take-out Associate

Bertucci's Italian Restaurant
01.2023 - 01.2024

Retail Store Assistant Manager

Easton Pool & Spa
01.2020 - 01.2024

Retail Assistant

Ink'd Stores
01.2020 - 01.2021

Bachelor of Business Administration - Operations and Information Management

University of Massachusetts Amherst - Isenberg School of Management

High School Diploma - Mansfield, MA

Mansfield High School
Madeline C. Sapovits