Madeline Cumbie
Spokane
Summary
Dynamic host with a proven track record at Ezell's Famous Chicken, excelling in customer service, and conflict resolution. Adept at managing high-volume calls and optimizing table vacancy, I enhance guest satisfaction through effective communication and organization. My multitasking proficiency ensures seamless dining experiences, while my food allergy awareness guarantees safety and comfort for all patrons.
Overview
1
1
Certification
Work History
Host
Ezelle's
Spokane
10.2024 - 02.2025
- Helped service staff handle demand by distributing food and beverages.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Answered phones promptly to record and confirm reservations.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Spoke with patrons to drive satisfaction with food and service.
Education
Some College (No Degree) - Primary Education
Spokane Community College
Spokane, WASkills
- Organization skills
- Team player mentality
- Time management
- Conflict resolution
- Customer service
- Telephone reception
- Verbal and written communication
- Task prioritization
- Sales strategies
- Hospitality and accommodation
- Table vacancy management
- Food allergy awareness
- Multitasking proficiency
Affiliations
- I participated in high school sports all four years, two seasons of each year, as well as done over 200 hours of volunteer work. These ranged anywhere from being a camp councilor for summer camps to food handouts to the homeless as well as low income households. I enjoy getting out in the sun as much as a can.
Accomplishments
- I was on the honor roll most of my high school career, as well as in my first quarter of college in running start.
Certification
- I carry a food handlers card on me digitally
Languages
Spanish
Limited
Timeline
Host
Ezelle's
10.2024 - 02.2025
Some College (No Degree) - Primary Education
Spokane Community College
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