Madeline Donowsky
Rochester,NY
Summary
Hands-on team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated, hardworking restaurant managerial professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
Work History
Owner/Founder
Boomerang Collective
06.2021 - Current
- Own & operate a vintage clothing and homegoods business. I sell online and in person at The Lucky Flea (Rochester, NY) and Magic City Flea (Miami, FL).
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Designed logo and other branding essentials such as hang tags, signage, and website.
Operations Manager
Opus Endeavours
01.2023 - 05.2023
- Organized weekly events that included between 15-65 vendors. Handled all communication before and day-of.
- Supervised operations staff.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and venue hosts.
- Managed social media account with 11k+ followers.
Barista/Server/Restaurant & Cafe Supervisor
Woodcliff Hotel & Spa
09.2021 - 12.2022
- Served guests in both counter-style, and sit down service with accuracy, speed, and friendliness.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Took inventory of dry goods, paper products, and alcohol.
- Quickly advanced from barista/server to supervisor position.
- Transformed a struggling team by standardizing workflows, re-training staff and boosting morale, ultimately improving guest satisfaction.
Studio Coordinator
Board & Brush Creative Studio
07.2018 - 12.2022
- Led classes of up to 35 people through the process of creating a custom wood sign.
- Helped in design decisions including stencil, font, and color schemes.
- Edited and organized cutting and prepping of stencils, wood, and built projects needed for class.
- Coordinated with co-workers to hand off stencils for the next process.
- Took inventory of supplies including wood, paint, stain, and other miscellaneous products while maintaining a clean and organized studio.
Customer Service Specialist/Imaging Specialist
EHealth Global Technologies
02.2020 - 08.2021
- Acquired HIPAA protected medical histories and radiology images for MD Anderson Cancer Center on behalf of cancer patients seeking second opinions.
- Communicated professionally with medical personnel to acquire needed information in a timely fashion.
- QA'd records to ensure complete and relevant documents.
- Worked closely with co-workers and management to achieve a common goal.
Barista
Dunkin' Donuts
07.2014 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Art
SUNY Oneonta
Oneonta, NY12.2018
Bachelor of Science - Psychology
SUNY Oneonta
Oneonta, NY12.2018
Skills
- Strategic Project Planning and Workflow Execution
- Business Administration
- Analytical and Critical Thinker
- Team Oversight, Training, and Mentorship
- Adobe Illustrator, Photoshop, and Lightroom Proficiency
- Beverage Preparation
- Dining Customer Service
- POS Operation
- Passion for Customer Satisfaction
Timeline
Operations Manager
Opus Endeavours
01.2023 - 05.2023
Barista/Server/Restaurant & Cafe Supervisor
Woodcliff Hotel & Spa
09.2021 - 12.2022
Owner/Founder
Boomerang Collective
06.2021 - Current
Customer Service Specialist/Imaging Specialist
EHealth Global Technologies
02.2020 - 08.2021
Studio Coordinator
Board & Brush Creative Studio
07.2018 - 12.2022
Barista
Dunkin' Donuts
07.2014 - 08.2018
Bachelor of Arts - Art
SUNY Oneonta
Bachelor of Science - Psychology
SUNY Oneonta