Madeline Endicott
Portland
Summary
Accomplished Leasing Professional with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Portland rental market for multi-family properties and impressive financial management skills. Expert user of Yardi and CRM.
Overview
4
4
years of professional experience
Work History
Leasing Professional / Assistant Property Manager
Tandem Property Management
06.2024 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Kept meticulous records of correspondence between management and tenants.
- Focused my communication skills to build rapport with current and prospective tenants, to guide them through the leasing process and tenant procedures
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Host, Server
Mothership
12.2023 - 04.2024
- Opening of small restaurant where I was their first host
- Assisted colleagues in planned events and quickly took charge serving on my own
Barista, Cashier, Manager
Tatte Bakery & Cafe
03.2021 - 04.2024
- Worked as a cashier and barista
- Opened a new café in Aug 2023, spending a month training a brand new team and setting up the store for success
- Promoted to Management after six months, and was responsible for store safety, cash management, staff communication, and ordering and organizing inventory
Education
BA - Political Science
Boston University
Boston, MA01.2024
Diploma -
Bothell High School
Bothell, WA06.2019
Skills
- Leadership
- Data Entry
- Staff training
- Research
- Interpersonal Communication
- Problem Solving and Complaint Resolution
- Sales and marketing aptitude
- Lease administration
- Fair housing policies
- Recordkeeping strengths
Languages
Spanish
Professional Working
Timeline
Leasing Professional / Assistant Property Manager
Tandem Property Management
06.2024 - Current
Host, Server
Mothership
12.2023 - 04.2024
Barista, Cashier, Manager
Tatte Bakery & Cafe
03.2021 - 04.2024
BA - Political Science
Boston University
Diploma -
Bothell High School
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