Mya Morcillo
Hamilton Square
Summary
Charismatic, dedicated, and results-driven leasing professional with strong experience in client relations, leasing, and property management. Skilled in converting leads, managing resident interactions from initial inquiry to move-in, and delivering exceptional customer service that builds trust and retention. Bilingual in English and Spanish with the ability to communicate effectively across diverse groups. Seeking to leverage leasing and property management expertise to thrive as a Leasing Manager while helping individuals and families find their future homes.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager / Leasing Agent
Goldcrest Properties
Hamilton, NJ
03.2024 - Current
- Handled high-volume inbound and outbound calls, scheduling and conducting tours, converting prospects into long-term residents.
- Maintained 90% - 100% occupancy through leasing, renewals, and resident retention.
- Built trusted client relationships by addressing concerns with empathy and professionalism.
- Managed lease renewals and resident retention to minimize vacancy loss and maintain resident satisfaction.
- Managed collections and delinquency accounts while maintaining low outstanding balances.
- Generated leasing, occupancy, collections, delinquency, traffic, renewal, and resident activity reports to support property performance goals.
- Trained and onboarded new leasing agents on leasing procedures, customer service standards, and daily operations.
Leasing Agent
Winding Brook Associates
Hamilton, NJ
05.2023 - 03.2024
- Conducted client consultations, guiding prospects through leasing options to meet their needs.
- Organized and facilitated move-in/move-out appointments, ensuring positive client experiences.
- Evaluated applications and verified accuracy, strengthening decision-making processes.
- Monitored accounts and managed rent payments, maintaining accurate financial records.
Cashier
Aldi
Hamilton, NJ
08.2022 - 04.2023
- Delivered exceptional customer service in a fast-paced retail environment.
- Accurately processed transactions, maintained records, and balanced cash drawers daily.
- Assisted customers with product inquiries, reinforcing a positive shopping experience.
Education
Associate’s Degree - Business Administration
Strayer University
Washington, DC08.2028
High School Diploma - undefined
Trenton Central High School
Trenton, NJ01.2022
Skills
- Customer Relationship Management & Sales
- Communication
- Organization
- Appointment Scheduling & Presentations
- Application & Documentation Processing
- Data Tracking & Daily Reporting
- Leadership
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Inbound & Outbound Calling
- Time Management
- Google Workspace
- Multitasking
- Customer Service
- Problem Solving
- Conflict Resolution & Client Retention
- Bilingual: English & Spanish
Timeline
Assistant Property Manager / Leasing Agent
Goldcrest Properties
03.2024 - Current
Leasing Agent
Winding Brook Associates
05.2023 - 03.2024
Cashier
Aldi
08.2022 - 04.2023
Associate’s Degree - Business Administration
Strayer University
High School Diploma - undefined
Trenton Central High School