Amber Persinger
Orlando,FL
Summary
Professional with solid experience in real estate industry, prepared for leasing role. Demonstrates strong skills in customer service, property management, and tenant relations. Known for excellent team collaboration and adaptability to changing needs. Reliable and results-driven with focus on achieving objectives and maintaining high standards
Overview
7
7
years of professional experience
Work History
Leasing Agent//Assistant to the Property Manager
Stonecreek
10.2023 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Communicated effectively with owners, residents, and on-site associates.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Skilled at working independently and collaboratively in a team environment.
Tier 1 Technical Support Advisor
Apple
06.2021 - 10.2022
- Improved first call resolution rates by actively listening to customer concerns and troubleshooting effectively.
- Reduced escalations to Tier 2 support by utilizing extensive product knowledge and problem-solving skills.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Leasing Consultant
RH Management
04.2018 - 05.2021
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
Education
Summit Salon Academy
Associate of Arts -
Santa Fe College
Gainesville, FLHigh School Diploma -
Eastside Highschool
06-2016
Skills
- Goal-Oriented
- Teamwork orientation
- Client Relationship Building
- Property Management
- Fair Housing Laws
- Lease Agreements
- Property Inspections
- Customer service expertise
- Leasing and sales
- Property Maintenance
Timeline
Leasing Agent//Assistant to the Property Manager
Stonecreek
10.2023 - Current
Tier 1 Technical Support Advisor
Apple
06.2021 - 10.2022
Leasing Consultant
RH Management
04.2018 - 05.2021
Summit Salon Academy
Associate of Arts -
Santa Fe College
High School Diploma -
Eastside Highschool
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