Madeline Enos
Summary
Dedicated professional with extensive experience in payroll processing and administrative management. Skilled in contract administration and effective communication, consistently delivering accuracy and compliance in high-volume environments. Committed to enhancing operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Office Manager
US Fire Services
Remote
01.2024 - Current
- Process multi-state payroll for 100+ employees across two distinct companies, including garnishments, commissions, and contractor payments.
- Ensure compliance with all relevant states regarding tax and employee reporting requirements.
- Lead scheduling operations for 12 field crews across 15+ states, overseeing logistics, workforce allocation, and project coordination with direct supervision of scheduling staff.
- Serve as primary Accounts Receivable and Accounts Payable administrator, handling invoicing, collections, vendor payments, bank reconciliations, and account matching.
- Create pricing structures, estimates, contracts, purchase orders, and customer invoices.
- Execute and administer government contracts with major U.S. military entities.
- Direct reporting operations by leading the final reporting team and conducting weekly scheduling and reporting meetings to ensure project accountability and operational alignment.
- Manage multiple high-volume communication channels, including employee support, customer support, scheduling, and executive email inboxes.
- Act as primary HR liaison and employee support contact, managing payroll issues, employee concerns, and assisting with onboarding and policy communication.
- Develop and maintain SOPs for administrative procedures and assist in the creation of SOPs for field operations.
- Develop and implement an attendance tracking system to improve workforce accountability and operational efficiency.
- Maintain company CRM and implement workflow automations for increased visibility and improved customer relationship tracking.
Scheduling Coordinator
US Fire Services
Remote
02.2023 - 01.2024
- Served as the primary point of contact for customers, managing all scheduling communications, service coordination, issue resolution, and follow-up support.
- Coordinated scheduling operations for multiple field crews across multiple service areas.
- Played a key role in company expansion efforts, helping scale operations from 3 to 6 crews within the first year following growth and acquisition initiatives.
- Supervised and trained a scheduling assistant while maintaining efficient daily workflow and scheduling accuracy.
- Managed travel logistics for field personnel, including hotel reservations, ferry transportation, and special accommodations for out-of-state assignments.
- Handled customer complaints and service escalations professionally, ensuring timely resolution and maintaining strong client relationships.
- Processed and distributed 10+ customer invoices daily while maintaining accuracy in billing documentation and payment tracking.
- Prepared and sent customer estimates and pricing documentation in coordination with scheduling and operational requirements.
Office Manager
Reviva Labs
Haddonfield, NJ
01.2022 - 02.2023
- Coordinated domestic and international logistics operations, including shipment scheduling, tracking, and resolution of delivery issues to ensure timely fulfillment.
- Handled regulatory correspondence and filings with the New Jersey Division of Revenue regarding business registrations, compliance, and corporate documentation matters.
- Oversaw professional and business licensure processes, including renewals and application submittals.
- Processed payroll for 20+ hourly and salary employees and maintained employee payment records.
- Administered and maintained the company’s online order management system, including order processing, customer updates, and inventory coordination.
- Served as front-office receptionist by managing incoming calls, greeting visitors, responding to customer inquiries, and directing communications.
- Maintained administrative records, organized filing systems, and managed day-to-day office operations.
Customer Service Representative
Rapid Security
Mt. Laurel, NJ
08.2020 - 08.2021
- Served as the primary point of contact for customers, handling service requests, issue resolution, scheduling inquiries, and ongoing client communication.
- Managed and maintained the company’s monthly operational calendar, coordinating appointments and service schedules.
- Reviewed and approved employee timecard hours.
- Analyzed operational expenses and job completion data to provide reports on budget and work efficiency to leadership.
- Scheduled service and coordinated on-call rotations for 20+ employees.
- Maintained accurate service records, scheduling documentation, and customer communication logs.
Education
Bachelor of Arts - Sociology
Rutgers University
Camden, NJ05-2020
Skills
- Accounts payable & receivable
- Administrative management
- Payroll processing
- Contract administration
- QuickBooks Online & Desktop
- Mondaycom
Timeline
Office Manager
US Fire Services
01.2024 - Current
Scheduling Coordinator
US Fire Services
02.2023 - 01.2024
Office Manager
Reviva Labs
01.2022 - 02.2023
Customer Service Representative
Rapid Security
08.2020 - 08.2021
Bachelor of Arts - Sociology
Rutgers University