Madeline Febrillet Cartagena
Mount Vernon,NY
Summary
Dedicated medical assistant with over 5 years of experience supporting healthcare providers in fast-paced clinical environments. Proven ability to perform clinical tasks such as patient intake, vital signs, and specimen collection, alongside administrative duties including scheduling, record management, and insurance processing. Compassionate communicator committed to delivering exceptional patient care and ensuring efficient practice operations. Eager to leverage my skills and expertise to contribute to a dynamic healthcare team.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Heights Physicians Group PC
2023.05 - 2025.05
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians in diagnosing heart conditions by performing accurate ECG tests and documenting results.
Nurse Assistant
Obilo Pediatrics Associates PC
2022.01 - 2023.01
- Improved patient comfort by providing compassionate and attentive care.
- Supported infection control measures by maintaining a clean and sanitary environment for all patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
- Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
Medical Assistant
Jain Cardiovascular PC
2020.08 - 2022.01
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Worked well in a team setting, providing support and guidance.
- Enhanced patient care by accurately performing and interpreting ECG tests.
Medical Assistant/Receptionist
Pediatric Endocrinology of NY
2019.08 - 2020.08
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
Medical Assistant
Ramsheel Neurological Institute
2019.02 - 2020.04
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Teacher Assistant
Yonkers Public Schools
2016.09 - 2018.06
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
- Developed weekly lesson plans and activities to engage children and promote learning.
Administrative Assistant
Empire State Legal Services
2017.02 - 2017.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Manager
Aldo
2012.03 - 2017.04
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
Associate of Science - Biology
Mercy College
Dobbs Ferry, NYHigh School Diploma -
Yonkers M. High School
Yonkers, NY06.2015
PROFESSIONAL SKILLS
- Medical Assistant
- Greeted and checked in pediatric patients ensuring a welcoming environment.
- Obtained patient medical histories and updated electronic health records.
- Measured and recorded vital signs such as temperature, pulse, respiration, and blood pressure.
- Assisted physicians with examinations and procedures.
- Supervised daily store operations to ensure smooth and efficient functioning.
- Led and motivated sales associates to achieve sales targets and deliver excellent customer service.
Timeline
Medical Assistant
Heights Physicians Group PC
2023.05 - 2025.05
Nurse Assistant
Obilo Pediatrics Associates PC
2022.01 - 2023.01
Medical Assistant
Jain Cardiovascular PC
2020.08 - 2022.01
Medical Assistant/Receptionist
Pediatric Endocrinology of NY
2019.08 - 2020.08
Medical Assistant
Ramsheel Neurological Institute
2019.02 - 2020.04
Administrative Assistant
Empire State Legal Services
2017.02 - 2017.12
Teacher Assistant
Yonkers Public Schools
2016.09 - 2018.06
Assistant Manager
Aldo
2012.03 - 2017.04
Associate of Science - Biology
Mercy College
High School Diploma -
Yonkers M. High School