MADELINE GRACE CHANCELLOR
Grovetown,GA
Overview
1
1
Certification
4
4
years of professional experience
Work History
Assistant Manager
Pepboys Parts And Auto
Augusta, GA
01.2026 - Current
- Customer Service & Sales: Build strong customer relationships by identifying needs, explaining technical information, resolving concerns, and developing service and payment solutions that balance customer needs with business goals.
- Automotive Operations: Partner with technicians, fleet companies, and management to coordinate vehicle services, resolve issues, and ensure accurate communication and efficient execution across multiple stakeholders.
- Administrative & Financial Operations: Manage daily budgets, sales quotas, fleet payments, inventory reporting, cash reconciliation, and end-of-day deposits while reporting financial and operational results to district/area management.
Receptionist/Administration
Anderson Adkins, & Crawford, CPA
Evans, GA
01.2025 - 03.2025
- Managed daily office opening procedures, including reviewing emails, retrieving and printing client tax documents through Client Portal and GoFileRoom, and initiating new and existing client files using Practice and Lacerte.
- Coordinated with partners regarding client appointments, required documentation, and tax return preparation needs.
- Processed outgoing mail using regular, tracked, and certified services while maintaining accurate Excel postage and recipient logs.
- Provided professional phone and in-person customer service, assisting clients with tax-related questions and gathering necessary information and documentation.
- Received, organized, and prepared individual, corporate, and other tax documents and returns for accountant review.
- Assisted clients with tax return pickups by explaining federal and state tax information, collecting invoice payments, and addressing general questions.
- Maintained Excel tracking logs for DocuSign tax returns, monitoring completed returns, pending signatures, and required documentation to ensure timely IRS and state filings.
Human Resources Assistant
Insurance Masters LLC
Augusta, GA
10.2024 - 12.2024
- For new hire on-boarding, I organize all forms, documents, and offer letters, ensuring readiness for distribution. I also provide an overview of the on-boarding process, outlining what new hires can expect during orientation.
- Managed and updated 300+ active and inactive employee records in BambooHR, ensuring 100% accurate data retention.
- I use BambooHR daily to digitize employee records, manage documents such as background checks, licenses, on-boarding materials, and proof of insurance exam completion.
- I conducted background checks with Checkr, verify employment eligibility via E-Verify, manage I-9 documentation and on-boarding records, and oversee NIPR licensing after employees pass their insurance exams.
DIRECTOR OF CHILDREN'S MINISTRY
Lewis Memorial United Methodist Church
Evans, GA
07.2023 - 07.2024
- Collaborated with the Senior Pastor to create bi-weekly updates, informing 150+ parents and volunteers through newsletters and digital platforms.
- Collaborated with HR to achieve 100% completion of Safe Sanctuary training, enhancing safety and efficiency in ministry operations.
- Designed and led impactful faith-based programs, including Sunday School and VBS, enhancing community engagement by 30%.
- I managed the Children's Ministry budget of $10,000 for the fiscal year and collaborated with the finance department to track expenses and prepare financial reports for the ministry
CUSTOMER SERVICE REPRESENTATIVE
Williams-Sonoma
Remote
07.2023 - 11.2023
- Graduating in the top 3 in my training, I earned perfect 5-star "Stella" ratings, with excellent customer feedback commending my prompt issue resolutions and personable approach in every interaction.
- I assisted customers with product selection, ordering, returns, shipping, payments, and technical support while staying informed on payment policies, and security practices.
- Delivered exceptional support to over 300 customers weekly by managing orders, returns, and technical issues, leveraging WSI database for efficient problem resolution.
AFTER-SCHOOL PROGRAM LEADER
Heritage Academy Augusta
Augusta, GA
07.2022 - 05.2023
- Led my team by dedicating out time to supporting K-5 of 45 students with their homework, working closely with teachers to ensure academic progress and success.
- Created engaging after-school courses like Bible Wednesday and Music Monday, boosting student participation by 30% and fostering peer connections through sports and arts activities.
- Strengthened parent relationships by providing regular updates on 35 students' progress and maintaining full accountability through ProCare app.
Education
Bachelor of Arts - Business Management
Georgia Southern University
Savannah, GA12-2028
High School Diploma -
Grovetown High School
Grovetown, GA05-2017
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Documentation & Record Management
- Strong Communication
- Attention to Detail
- Problem Solving
- Organization
- Multitasking & Time Management
- Confidential Information Handling
Certification
Safe Sanctuary Certified with Lewis Memorial United Methodist Church
Timeline
Assistant Manager
Pepboys Parts And Auto
01.2026 - Current
Receptionist/Administration
Anderson Adkins, & Crawford, CPA
01.2025 - 03.2025
Human Resources Assistant
Insurance Masters LLC
10.2024 - 12.2024
DIRECTOR OF CHILDREN'S MINISTRY
Lewis Memorial United Methodist Church
07.2023 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Williams-Sonoma
07.2023 - 11.2023
AFTER-SCHOOL PROGRAM LEADER
Heritage Academy Augusta
07.2022 - 05.2023
Bachelor of Arts - Business Management
Georgia Southern University
High School Diploma -
Grovetown High School