Madeline Gustafson
Hagerstown
Summary
Results-driven retail leader with over four years of progressive experience in high-volume retail environments. Proven ability to lead teams, manage store operations, drive sales performance, and deliver exceptional guest experiences. Experienced in cash handling, performance tracking, team development, and operational execution. Seeking a Team Lead role at Target to contribute strong leadership and operational excellence.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Operations Manager
Michaels
10.2025 - Current
- Oversee daily store operations, including opening and closing procedures
- Track sales performance, customer orders, and rewards sign-ups to meet store goals
- Lead, train, and delegate tasks to cashiers and associates
- Manage cash handling procedures, tills, deposits, and register accountability
- Support inventory flow, operational compliance, and task completion
Custom Framing Manager
Michaels
03.2024 - 10.2025
- Managed custom framing department operations and production timelines
- Delivered personalized customer service while maintaining quality standards
- Trained associates on framing procedures and sales techniques
- Ensured adherence to company policies and visual standards
Customer Experience Manager
Michaels
10.2023 - 03.2024
- Led front-end operations and customer service initiatives
- Coached associates to improve engagement and efficiency
- Resolved customer concerns professionally and effectively
Cashier
Michaels
10.2020 - 10.2023
- Provided efficient and friendly checkout experiences
- Promoted rewards programs and assisted customers
Seasonal Associate
Spirit Halloween
- Assisted customers during high-volume seasonal periods
- Maintained store organization and restocked inventory
- Supported opening, closing, and peak traffic operations
Education
Williamsport High School
Williamsport, MDCertified Dog Groomer - Dog Grooming
Animal Behavior College
10.2022 - 09.2024
Skills
- Team Leadership
- Store Operations
- Cash Handling
- Sales Metrics
- Customer Experience
- Task Delegation
- Inventory Management
- Conflict Resolution
Timeline
Operations Manager
Michaels
10.2025 - Current
Custom Framing Manager
Michaels
03.2024 - 10.2025
Customer Experience Manager
Michaels
10.2023 - 03.2024
Certified Dog Groomer - Dog Grooming
Animal Behavior College
10.2022 - 09.2024
Cashier
Michaels
10.2020 - 10.2023
Seasonal Associate
Spirit Halloween
Williamsport High School