Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Intern
Madeline Hamm

Madeline Hamm

Macomb,MI

Summary

  • Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Waitress

Honey Tree Grille
Sterling Heights, MI
01.2018 - 11.2019
  • Presented food and beverages to guests at tables.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Call Center Agent

Henry Ford Hospital
Clinton Township, MI
01.2017 - 10.2019
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Food Service Attendant

Beaumont Hospital
Royal Oak, MI
05.2015 - 08.2018
  • Followed hospital values and service standards to deliver consistent and positive customer experiences.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.

Crew Member

McDonald's Restaurant
Utica, Michigan
06.2012 - 09.2017
  • Served food quickly for positive guest experiences.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Some College (No Degree) - Medical Assisting

Macomb Community College
Warren, MI

Skills

  • Kind and courteous customer service
  • Dependable team player
  • CPR Certified
  • First Aid Training
  • Friendly, Positive Attitude
  • HIPAA Compliance
  • Patient care

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waitress

Honey Tree Grille
01.2018 - 11.2019

Call Center Agent

Henry Ford Hospital
01.2017 - 10.2019

Food Service Attendant

Beaumont Hospital
05.2015 - 08.2018

Crew Member

McDonald's Restaurant
06.2012 - 09.2017

Some College (No Degree) - Medical Assisting

Macomb Community College

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Madeline Hamm