Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Madeline Hicks

Summary

Proven track record in enhancing customer and client satisfaction, demonstrating exceptional communication and customer service skills. Expert in managing high-pressure situations with patience and empathy, leading to repeat business and positive testimonials. Skilled in collaboration, ensuring seamless team dynamics and efficient problem-solving. Energetic server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow. Years of laboratory experience, including proper techniques, equipment maintenance and inventory management, as well as supporting lab operations with accurate documentation and organized spaces. Smart and committed to job well done and offering exceptional drive.

Overview

3
3
years of professional experience

Work History

Ice Cream Server

Waxhaw Creamery
03.2022 - Current
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.

Dog Sitter

Individual Clients
10.2021 - Current
  • Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
  • Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
  • Prepared food and water following instructions from pet owners.
  • Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.

Nanny & Tutor

Individual Clients
11.2023 - 04.2024
  • Managed children's schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
  • Enhanced children's emotional well-being by providing attentive care and nurturing relationships.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Assisted with light housekeeping duties as well as running errands.

Education

Bachelor of Science - Biology

Wingate University
Wingate, NC
05.2025

High School Diploma -

Union County Early College
Monroe, NC
05.2023

Associate of Science -

South Piedmont Community College
Monroe, NC
05.2023

Skills

  • Communication & Collaboration Skills
  • Problem-Solving Abilities
  • Attention to Detail
  • Critical Thinking Skills
  • Teamwork
  • Customer Engagement
  • Patience and Empathy
  • Customer Service
  • Friendly
  • Reliability and Trustworthiness
  • Approachable

Timeline

Nanny & Tutor

Individual Clients
11.2023 - 04.2024

Ice Cream Server

Waxhaw Creamery
03.2022 - Current

Dog Sitter

Individual Clients
10.2021 - Current

Bachelor of Science - Biology

Wingate University

High School Diploma -

Union County Early College

Associate of Science -

South Piedmont Community College
Madeline Hicks