Madeline Hicks
East Lansing
Summary
Experienced, licensed esthetician currently awaiting additional licensure for massage.Skilled in skincare, massage, and wellness.
Overview
5
5
years of professional experience
Work History
Licensed Esthetician
Remedi Spa Wellness
East Lansing
09.2023 - Current
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Maintained a clean and sanitary work environment in accordance with state regulations.
Server
Barrio
Traverse City
08.2021 - Current
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Upsold additional items when appropriate, resulting in an increase in average ticket size
- Maintained a friendly and positive attitude in a very fast-paced environment.
- Developed and maintained a professional rapport with customers to ensure repeat business
- Cross-trained in other restaurant roles to ensure smooth operations when needed
Barista/ Shift Manager
Cuppa Joe
Traverse City
08.2020 - 05.2022
- Processed payments and balanced the register at the end of the shift
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Trained new staff members on proper coffee preparation and customer service techniques
- Provided excellent customer service
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
Education
Massage Therapist Awaiting Licensure - Massage
Douglas J Aveda Institute
East Lansing 06-2025
Licensed Esthetician -
Douglas J Aveda Institute of East Lansing
East Lansing03.2023
Diploma -
West Senior High School
Traverse City06.2019
Skills
- Ability to Work Under Pressure
- Ability to Multitask
- Fast Learner
- Time Management
- Adaptability
- Communication
- Leadership
- Customer Service
- Facials
- Waxing
- Skin Analysis
- Brow and Lash Tinting
- Swedish Massage
- Deep Tissue Massage
- Myofascial Release
References
- Debbi Rango-Douglas J Aveda Institute, Debbi.Rango@douglasj.com
- Josh Lucas-Barrio, 517-679-0063
- Stephanie Papas- Remedi Spa Wellness, 517-803-4950
Languages
English, Native speaker
Timeline
Licensed Esthetician
Remedi Spa Wellness
09.2023 - Current
Server
Barrio
08.2021 - Current
Barista/ Shift Manager
Cuppa Joe
08.2020 - 05.2022
Massage Therapist Awaiting Licensure - Massage
Douglas J Aveda Institute
Licensed Esthetician -
Douglas J Aveda Institute of East Lansing
Diploma -
West Senior High School