Madeline Hirst
Daphne,AL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Healthcare Support Worker
HNH Immunizations
08.2023 - Current
- Kept accurate records for client files and handled related paperwork.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored progress and documented patient health status changes to keep care team updated.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Server
Seans Prime Dining
02.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for Sean's restaurant with social relevancy and intentionality
Server
Gambinos
05.2022 - 02.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
Server
Grand Hotel & Spa
05.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Julwin’s
02.2019 - 04.2021
- In this position, was responsible for taking orders, making drinks, continuously tending to tables and customers, cash management, maintaining coffee and tea levels, running food orders, rolling silverware, and more.
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in team environment
Cashier
Zaxby’s, Malabis
06.2017 - 02.2019
- In this position, I was responsible for taking/sending out orders, dealing with money, making milkshakes, stocking, and multiple cleaning duties such as changing out trash cans, sweeping, dusting, mopping and wiping down surfaces.
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
Cook/Board Runner
Zaxby’s
06.2017 - 02.2019
- Malbis — Drive Thru/Headset, In this position, I was responsible for taking/sending out orders over drive-thru speaker, those duties of a regular Cashier and closing policies like scrubbing and rinsing flooar behind the register counter and doing dishes., In this position, I was responsible for dropping food like fried and grilled chicken, toast, bacon, wings, and more
- I also created plates of food for drive thru and dine-in orders
- I experienced closing duties like back of house dishes, putting away food, cleaning the floors, and more.
Education
Associates Degree - Business
Coastal Alabama Community College
Fairhope, AL06.2023
High School Diploma -
Throughout High School
Daphne, AL05.2019
BBA -
Daphne High School
Daphne, AL05.2019
Bachelor's Degree - Business
Daphne High School, Coastal Alabama College
Daphne2019
Skills
- Order Accuracy and Delivery
- Covid Symptom Screening
- Bathroom Servicing
- Menu Memorization and Presentation
- Customer Service and Rapport
- Dining Room Cleaning and Upkeep
- Critical Thinking
- Research
- Task Prioritization
- Active Listening
- Verbal Communication
- Fluent in Spanish
- Clerical Support
- Supervision and leadership
- Self-Directed
Business Owner
I just started my own clothing boutique for woman and girls. We are in the prepping stage, so it has not been fully opened to the public yet. We will be dropping our launch day in the new year, 2023.
Timeline
Healthcare Support Worker
HNH Immunizations
08.2023 - Current
Server
Seans Prime Dining
02.2023 - 08.2023
Server
Gambinos
05.2022 - 02.2023
Server
Grand Hotel & Spa
05.2021 - 01.2022
Server
Julwin’s
02.2019 - 04.2021
Cashier
Zaxby’s, Malabis
06.2017 - 02.2019
Cook/Board Runner
Zaxby’s
06.2017 - 02.2019
Associates Degree - Business
Coastal Alabama Community College
High School Diploma -
Throughout High School
BBA -
Daphne High School
Bachelor's Degree - Business
Daphne High School, Coastal Alabama College
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