Madeline Howell
Homer City,PA
Summary
Dynamic professional with a proven track record at Take Charge America, Inc., excelling in advanced problem-solving and communication skills. Successfully spearheaded process improvements that resolved complex customer queries, resulting in enhanced team productivity and service quality. Known for a high standard of integrity and the ability to mentor teams effectively, driving peak performance in dynamic environments.
Overview
16
16
years of professional experience
Work History
Support Specialist
Take Charge America, Inc
Phoenix, AZ
01.2018 - Current
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Provided guidance and training to junior members of the team on best practices.
- Monitored multiple correspondence inboxes, and responded to all messages in a timely manner.
- Documented customer interactions and issue resolutions into the company database.
- Created and maintained guides of up-to-date knowledge of processes.
Service Coordinator
Vixxo Corporation
Scottsdale, AZ
04.2016 - 01.2018
- Managed technicians' schedules and routes.
- Worked closely with managers and service centers to resolve billing issues.
- Liaised between the client and the technician to ensure timely repairs and productivity.
- Received and dispatched service requests, and maintained communications with technicians.
Research Specialist
Take Charge America, Inc.
Phoenix, AZ
10.2008 - 04.2016
- Investigated and resolved account discrepancies using effective and thorough research methods.
- Created and maintained creditor relationships to facilitate policy changes.
- Monitored negative balance client accounts to ensure the correct disbursement of funds.
- Created training guides, and guided cross-training of team members.
- Worked with creditors to resolve misrouted client funds.
Education
Some College (No Degree) - General Education, Creative Writing
Maricopa Community College System
AZSkills
- Quick learner and contributor to improving processes and productivity
- Advanced problem-solving skills, solution-focused, and able to think outside the box
- High standard of integrity and professionalism
- Outstanding written and verbal communication skills
- Adapts easily to a changing environment, highly versatile
- Advanced data input and data management
- Willing to go above and beyond job description as needed
Affiliations
- Gardening
- Crafting
- Animal rescue volunteer
References
References available upon request.
Timeline
Support Specialist
Take Charge America, Inc
01.2018 - Current
Service Coordinator
Vixxo Corporation
04.2016 - 01.2018
Research Specialist
Take Charge America, Inc.
10.2008 - 04.2016
Some College (No Degree) - General Education, Creative Writing
Maricopa Community College System
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