Madeline Irizarry
Columbus,OH
Summary
Dynamic Guest Experience Manager specializing in operational efficiency and staff development. Proven track record in managing events and enhancing guest satisfaction through effective problem-solving and team mentoring.
Overview
5
5
years of professional experience
Work History
Guest Experience Manager - Events Focus
Pins Mechanical Co.
Dublin, OH
02.2025 - Current
- Leverage problem-solving skills to resolve guest satisfaction issues.
- Oversees day-to-day operations, ensuring high levels of guest service and satisfaction.
- Acknowledge outstanding staff performance to boost morale and productivity.
- Mentors staff on problem solving resolution techniques and provides guidance regarding company policies.
- Monitors operations of various departments, developing action plans when necessary.
- Manages on-site events, ensuring they met all requirements according to their contracts.
- In communication with multiple clients regarding event bookings and details.
- Engages in comprehensive training and practical experience to deepen understanding of back-end operations.
- Developed and upheld positive rapport across various levels, securing repeat business for upcoming events.
Floor Manager
Pins Mechanical Co.
Dublin, OH
05.2024 - 02.2025
- Managed daily operations and guest service on the floor, ensuring efficient workflow and adherence to company standards.
- Inventory management; made sure there was enough stock to meet demand, and tracked inventory levels.
- Delegated assignments and tasks to team members.
- Monitored staff performance during peak hours to ensure quality services are provided, and gave feedback when needed.
- Resolved guest issues promptly and professionally.
- Responsible for opening and closing the store.
Experience Team Member
Pins Mechanical Co.
Dublin, OH
10.2020 - 05.2024
- Provided support to team members to ensure tasks were completed accurately, and in a timely manner.
- Trained new team members on company policies and day-to-day procedures.
- Helped with promotional displays according to brand standards.
- Operated POS terminals and input guest information into computer systems.
- Maintained accuracy when managing a waitlist.
- Assisted with high volume and large events.
- Resolved mechanical issues with games and bowling lanes.
Education
High School Diploma -
Steubenville High School
Steubenville, OH05.2019
Timeline
Guest Experience Manager - Events Focus
Pins Mechanical Co.
02.2025 - Current
Floor Manager
Pins Mechanical Co.
05.2024 - 02.2025
Experience Team Member
Pins Mechanical Co.
10.2020 - 05.2024
High School Diploma -
Steubenville High School