Madeline Jankowski
ProHealth Care
Waukesha
11
years of professional experience
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Work History
Patient Service Representative
3 Months- Managed patient inquiries and scheduling, ensuring efficient workflow and high satisfaction levels.
- Coordinated with healthcare providers to streamline appointment processes and enhance patient communication.
- Resolved billing issues and insurance inquiries, maintaining accuracy in patient account management.
- Entered patient demographic and insurance data into electronic medical record system.
- Implemented process improvements that increased appointment availability and reduced wait times for patients.
- Facilitated patient check-in/check-out procedures, ensuring compliance with health regulations and organizational policies.
- Filed and maintained patient records in accordance with HIPAA regulations.
SST
1 Year 6 Months- Assisted patients with essential personal care, including grooming, bathing, brushing teeth, feeding, and utilizing bedpans.
- Provided essential personal care to patients, enhancing comfort and dignity during grooming, bathing, feeding, and other daily activities.
- Transferred, lifted, and repositioned patients in bed to enhance comfort and prevent injury.
- Guided patients through mobility exercises, facilitating recovery and encouraging independence in their activities of daily living.
- Responded to patient inquiries to provide accurate information and assistance.
- Facilitated the admission of new patients and the discharge of existing ones onto the unit.
- Oversaw supply inventory, ensuring readiness and availability of critical patient care items to support seamless daily operations.
- Operated multiple telephone lines while covering the secretary's desk.
Usher
4 Years 1 Month- Escorted patrons to their assigned seats, ensuring a seamless entry experience.
- Enforced entry policies by declining access to patrons without valid tickets.
- Verified the authenticity of patron-presented tickets.
- Mediated and resolved conflicts among patrons, fostering a positive event atmosphere.
- Delivered prompt, friendly customer service, contributing to high levels of patron satisfaction.
- Completed tasks independently without supervision. by independently completing assigned tasks.
- Trained and guided less experienced colleagues, enhancing team skills and performance.
- Mentored junior team members to foster their professional growth.
- Performed designated responsibilities effectively and efficiently. without requiring direct supervision.
Medical Receptionist
1 Year- Welcomed patients, fostering a warm and inviting office environment that enhances patient experience.
- Collected and verified patient information with a focus on accuracy.
- Accurately entered and updated patients' current information into their electronic health records.
- Processed insurance claims and efficiently handled patient billing inquiries.
- Welcomed patients and cultivated a warm, inviting office environment.
- Coordinated communication between patients and various healthcare providers.
- Coordinated communication between patients and healthcare providers to ensure seamless care and support.
- Procured office supplies to maintain consistent operational flow and support patient services.
- Procured necessary office supplies to ensure uninterrupted operational flow.
Day Care Provider – Part Time
8 Months- Enforced safety rules during playtime, creating a secure environment for all children.
- Maintained a consistently positive demeanor to foster a supportive and cheerful atmosphere.
- Displayed a positive demeanor, fostering a supportive and cheerful atmosphere for children.
Kennel Staff Assistant
1 Year- Administered prescribed medications and provided daily nutritional requirements for all animals.
- Provided comprehensive daily care and nutrition for all shelter animals.
- Ensured dogs received adequate exercise sessions prior to facility closure.
- Maintained rigorous cleaning and sanitation standards for all animal enclosures.
- Facilitated intake of new dogs and cats, ensuring smooth transition into shelter.
- Collaborated with team members to ensure seamless kennel operations.
- Supported adoption events by preparing animals and highlighting their temperaments to engage potential adopters.
- Educated visitors on responsible animal care practices and adoption procedures, fostering informed decision-making.
- Communicated effectively with co-workers regarding any status changes of individual animals or facility operations.
- Conducted training sessions for new staff on established kennel protocols and safety procedures.
Day Care Provider – Seasonal Part Time
2 Months- Supervised and engaged children, ensuring enjoyable dining experience for parents.
- Monitored safety compliance during recreational activities, promoting a safe environment.
- Assisted club members with daily activities and provided personal care support.
- Assisted club members with daily activities and provided personal care support as needed.
- Communicated effectively with members to identify and address their needs and preferences.
Entry Clerk Provider – Seasonal Part Time During Summer
2 Years- Streamlined access to water park facility, enhancing patron experience.
- Greeted every patron warmly, fostering a friendly environment.
- Controlled entry process for individuals, ensuring safety and order.
Education
High School Diploma
Skills
Medical record management
Insurance checks
HIPAA compliance
Documentation clarity
Customer service
Mobility assistance
Nursing Assistant
Acute Care
Inventory management
Clerical Support
Unit Secretary
Time management
Attention to detail
Mentoring teams
Engagement strategies
Collaborative teamwork
Interpersonal Skills
Stress Management
Attendance
Insurance processing
Advocating for patients
Greeting patients
Intake processing
Appointment scheduling
Timeline
Patient Service Representative
ProHealth Care
10.2025 - 01.2026Read More
SST
Glenbrook Hospital, Northshore University Health System
04.2023 - 10.2024Read More
Medical Receptionist
Northwest Podiatry Center
01.2021 - 01.2022Read More
Day Care Provider – Part Time
Fitness Formula Club
08.2019 - 04.2020Read More
Day Care Provider – Seasonal Part Time
Valley Lo Country Club
04.2019 - 06.2019Read More
Kennel Staff Assistant
Wright Way Rescue
01.2019 - 01.2020Read More
Usher
Rosemont Theater/Allstate Arena
04.2018 - 05.2022Read More
Entry Clerk Provider – Seasonal Part Time During Summer
Oasis Water Park
06.2015 - 06.2017Read More
Main South High School
High School Diploma
Read More