Madeline Kamp
Knoxville,TN
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Buckeye Corrugated Inc.
Loudon, Tennessee
10.2022 - Current
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Performed data entry duties as required by management.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Police Officer (In Training)
Cleveland Police Department
05.2022 - 08.2022
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Provided security at public events such as parades, concerts, or sporting events.
- Counseled victims of domestic violence regarding available resources and legal options.
- Responded to emergency calls for service and provided assistance as needed.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Prepared detailed reports on incidents and arrests made.
- Patrolled assigned areas to detect and prevent criminal activity.
Lead Customer Service Representative
Bluegrass Animal Hospital
03.2017 - 05.2022
- Skilled in Client Relations including client communication and conflict resolution
- Provided customer service including answering questions, processing incoming patients as well as handling payments
- Maintained a clean and organized workplace
- Responded to emergency calls from clients regarding their pets' medical conditions.
- Checked in patients prior to their appointment with the veterinarian or technician.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Greeted clients and their pets upon arrival at the clinic.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Filed medical records in an organized manner for easy access when needed.
Kennel Technician
Linsmoor Boarding and Grooming
NIOTA, USA
05.2015 - 10.2016
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Maintained records of animal feedings, treatments and other updates.
- Managed kennel facility by scheduling appointments, managing customer inquiries and maintaining a safe environment for both staff and animals.
- Reviewed pet records from daily visits and appointments, entering important data into system.
Education
The University of Tennessee - Political Science
The University of Tennessee
Knoxville, TN01.2017
Florida Southwestern Collegiate High School -
Florida Southwestern Collegiate High School
Fort Myers, FL01.2015
Skills
- Adaptability
- Organization
- Communication Skills
- Problem Solving
- Time Management
- Detail Oriented
- Typing proficiency
- Professional telephone demeanor
- Customer relations
- Email management
Timeline
Customer Service Representative
Buckeye Corrugated Inc.
10.2022 - Current
Police Officer (In Training)
Cleveland Police Department
05.2022 - 08.2022
Lead Customer Service Representative
Bluegrass Animal Hospital
03.2017 - 05.2022
Kennel Technician
Linsmoor Boarding and Grooming
05.2015 - 10.2016
The University of Tennessee - Political Science
The University of Tennessee
Florida Southwestern Collegiate High School -
Florida Southwestern Collegiate High School