Madeline Knieja
Tallahassee,FL
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at BJ's Restaurant & Brewhouse to enhance guest satisfaction and maintain operational efficiency. Demonstrated adaptability and teamwork, significantly contributing to a welcoming dining experience and upholding food safety standards. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
2
2
years of professional experience
Work History
Bookkeeper
BJ's Restaurant & Brewhouse
Tallahassee, FL
08.2024 - Current
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Documented transaction details to track and manage financial data.
- Ensured accuracy in all accounting entries and records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Waitress
BJ's Restaurant & Brewhouse
Tallahassee, FL
08.2024 - Current
Waitress
BJ's Restaurant & Brewhouse
05.2024 - 08.2024
Waitress
BJ's Restaurant & Brewhouse
07.2023 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
No Degree - Economics
Florida State University
Tallahassee, FL05.2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Memory retention
- Complex Problem-Solving
- Food safety understanding
- Table Bussing
- Upselling techniques
- Wine service
- Warm and Friendly
- Reliable and Responsible
- Adaptable and Flexible
Timeline
Bookkeeper
BJ's Restaurant & Brewhouse
08.2024 - Current
Waitress
BJ's Restaurant & Brewhouse
08.2024 - Current
Waitress
BJ's Restaurant & Brewhouse
05.2024 - 08.2024
Waitress
BJ's Restaurant & Brewhouse
07.2023 - 04.2024
No Degree - Economics
Florida State University
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