Madeline Knight

• Verified accuracy and completeness of data entry into the database system.
• Ensured compliance with all relevant rules and regulations governing data entry activities.
• Scanned documents into appropriate databases for storage purposes.
• Checked source documents against entered data to ensure accuracy.
• Maintained confidentiality of sensitive information entered into the system.
• Utilized specialized software applications related to the job role.
• Collaborated with other departments to resolve issues regarding incorrect data entries.
• Operated various office equipment, such as scanners and printers. when required.
• Reviewed existing information for accuracy and made necessary corrections.
• Performed data entry from paper documents, emails, and other sources into computer systems.

• Provided companionship by engaging in conversation or playing games with the patient.
• Responded promptly to all requests from physicians, nurses and other staff members.
• Collaborated with healthcare professionals to ensure proper care for each individual patient.
• Assisted patients with daily living activities, such as bathing, grooming and dressing.
• Maintained a clean, safe environment in the patient's room or area of residence.
• Provided emotional support to patients and their families during difficult times.
• Managed multiple tasks simultaneously while providing quality care for each patient.
• Assisted with patient admissions, discharges and transfers.

Job Responsibilities.

• Support managerial activities for the payments processing function. May require people management once training is complete.
• Review all queues/cases for Payments Investigations and communicate/resolve issues for our clients.
• Ensure accurate reviews and timely escalation of all investigation cases.
• Monitor Queues and execute all Secured Overdraft (SOD) & End of Day (EOD) activities. Provide governance on all control aspects.
• Spur efficiency in the current process, and ensure all control aspects are adhered to.
• Build and sustain strong working relationships with internal Lines of Business, including Middle Office, Front Office, and internal counterparts.
• Develop process and system enhancement recommendations.
• Work with the business and Technology group to prioritize the requirements by presenting the business case.
• Perform cost-benefit analysis to propose an optimum future process to the business.
• Successfully deliver controlled environment of Regulatory Reporting.

Ensure all controls and checks are completed by the end of the day.

• Qualified potential customers, identified needs, and troubleshot and solved customer issues to foster the best customer service experience.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered customer inquiries via phone, email, and chat.
• Provided accurate information about products and services to customers.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Maintained a high level of professionalism when dealing with difficult customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered inbound calls, chats and emails to facilitate customer service.