Madeline LaClaire
La Jolla,CA
Summary
Motivated server with engaging, warm personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Comfortable and confident working in a fast paced, high stress environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Kabuki Japanese Cuisine
11.2020 - Current
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Banquet and Restaurant Server
Upland Hills Country Club
Upland, CA
03.2019 - 11.2020
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
Food Service Worker
Panera Bread
02.2019 - 07.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Received food orders from individuals and explained offerings.
Receptionist
Amica Mia
01.2018 - 01.2019
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05.2017
Skills
- Menu Memorization
- High-Volume Dining
- Suggestive Selling
- Classic Cocktails
- Developing Rapport with Guests
- Positive Attitude
Additional Information
I pride myself in being a hardworking, honest, friendly employee and all around person.
Certification
- Food Handler's License - 2022
- RBS Certified - 2022
Timeline
Server/Bartender
Kabuki Japanese Cuisine
11.2020 - Current
Banquet and Restaurant Server
Upland Hills Country Club
03.2019 - 11.2020
Food Service Worker
Panera Bread
02.2019 - 07.2020
Receptionist
Amica Mia
01.2018 - 01.2019
High School Diploma -
Los Osos High School