Madeline Lindquist
Dekalb,IL
Summary
Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user of computer systems. Knowledge of library operations and services.
Overview
2
2
years of professional experience
Work History
Night Clerk
Country Inn & Suites By Radisson
08.2024 - Current
- Streamlined the check-in process for late arrivals, ensuring a smooth and efficient experience.
- Handled emergency situations with professionalism, following established protocols to prioritize guest safety and minimize disruptions.
- Updated reservations systems accurately throughout the night shift, ensuring all changes were correctly reflected across platforms used by other departments within the hotel property.
- Utilized software to update records and submit payments.
- Ensured timely completion of nightly audit tasks while maintaining accuracy in financial reporting procedures.
- Contributed to an organized and efficient work environment by maintaining a clean and orderly front desk area.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained accurate records of room availability and guest information for seamless communication between departments.
- Assisted in increasing hotel occupancy rates by providing exceptional customer service to guests during their stay.
- Enforced hotel policies consistently while addressing any disputes or complaints in a fair and professional manner.
Personal Shopper
Instacart
08.2023 - Current
- Company Overview: Dekalb Area
- Selecting best product for customer satisfaction while completing multiple orders simultaneously
- Communicating with customer when requested items are unavailable in order to find desired substitutions
- Utilizing Instacart app to complete orders, communicate with customers, and navigate to customer homes for delivery
- Dekalb Area
Produce Associate
Jewel-Osco
12.2022 - 08.2023
- Company Overview: Dekalb, IL
- Washed, cut and prepared fresh fruits and vegetables for customers
- Upholding overall sanitation, health, cleanliness, and safety standards for food preparation areas
- Maintained and stocked packaged fruits and vegetables section for customer selection
- Read written customer orders in order to fulfill and satisfy customer requests
- Dekalb, IL
Education
High School Diploma -
Genoa-Kingston High School
Genoa, ILSkills
- Data Analysis
- Communication
- Problem Solving
- Computers
- Safety awareness
- Accurate money handling
- Hospitality services
- Guest accommodations
- Conflict management
- Reservation management
- Word processing
Timeline
Night Clerk
Country Inn & Suites By Radisson
08.2024 - Current
Personal Shopper
Instacart
08.2023 - Current
Produce Associate
Jewel-Osco
12.2022 - 08.2023
High School Diploma -
Genoa-Kingston High School
Similar Profiles
Mariah KiemenMariah Kiemen
Front Desk Manager at Country Inn & Suites By RadissonFront Desk Manager at Country Inn & Suites By Radisson
Roy A. Gaton-PadillaRoy A. Gaton-Padilla
General Manager at Country Inn & Suites By RadissonGeneral Manager at Country Inn & Suites By Radisson
KEVA JONESKEVA JONES
Night Auditor/Front Desk Agent at Country Inn & Suites by RadissonNight Auditor/Front Desk Agent at Country Inn & Suites by Radisson