Madeline Locke
Elmhurst,IL
Summary
Hardworking professional offering hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Pazzi Di Pizza
Elmhurst, IL
12.2022 - 02.2023
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Lifeguard
Elmhurst Park District
Elmhurst, IL
06.2022 - 07.2022
- Maintained constant surveillance of patrons in the swimming area at all times.
- Enforced all safety regulations and posted rules for patrons.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Assisted with orientation sessions for new lifeguards in training.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Performed emergency rescues when necessary.
- Reported any unsafe conditions or suspicious activity to management immediately.
Restaurant Hostess
Firewater Bbq
Elmhurst, IL
11.2021 - 07.2022
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Informed kitchen staff of any special orders or dietary restrictions.
- Adhered to all safety regulations set forth by the restaurant management team.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Balanced cash register at end of shift according to established procedures.
Cashier
Noodles & Company
Oak Brook, IL
05.2020 - 07.2020
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Some College (No Degree) - Political Science
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Conflict Resolution
- Teamwork
- Time Management
- Leadership
- Critical Thinking
- Flexibility
- Organizational Skills
- Attention to detail
Affiliations
- I was involved in a variety of sports from swimming to track
- I enjoy traveling seeing different parts of the world and different cultures
- I am passionate about the environment and sourcing things to protect the planet
Accomplishments
- I received the Biliteracy commendation in high school for Spanish
- I received 3,4 and 5s on a variety of AP class Tests in high school
Timeline
Restaurant Hostess
Pazzi Di Pizza
12.2022 - 02.2023
Lifeguard
Elmhurst Park District
06.2022 - 07.2022
Restaurant Hostess
Firewater Bbq
11.2021 - 07.2022
Cashier
Noodles & Company
05.2020 - 07.2020
Some College (No Degree) - Political Science
University of Illinois At Urbana-Champaign
Similar Profiles
Adriana DiMarcaAdriana DiMarca
Customer Service Cashier at Pazzi Di PizzaCustomer Service Cashier at Pazzi Di Pizza
Biraj PrajapatiBiraj Prajapati
STORE MANAGER AND CHEF at PAZZI PER LA PIZZASTORE MANAGER AND CHEF at PAZZI PER LA PIZZA
Pierre BarbeauPierre Barbeau
Owner/Manager/Chef at Di Gusto Pizza Pasta Wine BarOwner/Manager/Chef at Di Gusto Pizza Pasta Wine Bar