MADELINE LOMBARDO
Davenport
Summary
Accomplished and highly motivated professional dedicated to achieving career goals through exceptional performance and a strong work ethic. Possesses a solid background in customer service and guest relations, consistently delivering outstanding experiences that foster loyalty and satisfaction. A proactive team player committed to collaboration and willing to go above and beyond to ensure effective task completion. Focused on enhancing operational efficiency while maintaining a positive environment for colleagues and guests.
Overview
8
8
years of professional experience
Work History
Character Performer Cast Member
Walt Disney World Entertainment
08.2022 - 04.2026
- Executed high-energy performances to embody Disney characters through acting and improvisational skills.
- Developed and practiced character personas to enhance guest engagement and satisfaction.
- Performed before thousands of guests each day at meet and greets, character sightings and Character dining experiences
- Engaged with guests of all ages to create memorable and enchanting experiences.
- Facilitated guest engagement by signing autographs and posing for photographs to enhance overall satisfaction.
- Thrived in high-pressure environments while ensuring quality standards were consistently met.
- Performed as iconic Disney characters including Mickey Mouse, Minnie Mouse, Donald Duck, Winnie the Pooh, Piglet, Vanellope, and Abu in various venues across Disney World.
- Achieved multiple recognitions for exceptional job performance and collaboration as a team member.
Food and Beverage Cast Member
Disney World Pop Century
01.2022 - 08.2022
- Celebrated for outstanding partnership and numerous accolades in support of teamwork and collaborative efforts.
- Demonstrated exceptional hospitality by welcoming guests and acknowledging their valued patronage.
- Provided detailed information to guests about food preparation ingredients and addressed allergy-related questions to ensure safety.
- Delivered exceptional customer service by communicating effectively with guests while processing orders.
- Fostered high-quality guest interactions and upheld a positive atmosphere during busy shifts.
- Executed proficient operation of POS system for processing cash and credit card transactions.
- Implemented systematic cleaning and organization protocols for food preparation and self-service areas.
- Cultivated guest relationships through effective communication to alleviate any anticipated issues.
- Enhanced guest satisfaction by promptly addressing and resolving complaints related to food and service.
- Cultivated a service-oriented environment that reflects Disney's core values and dedication to excellence.
Chef of Wood-fired Pizza
BTB Bar and Grill
Rochester, New York
06.2021 - 12.2021
- Executed the acceptance and preparation of customized pizza orders, maintaining quality and accuracy standards.
- Executed maintenance and operational tasks for wood-fire pizza oven, consistently following established safety procedures.
- Coordinated assistance among coworkers to ensure timely resolution of customer inquiries during peak hours.
- Collaborated effectively with colleagues, showcasing resilience and a proactive approach to tasks.
- Monitored stock levels and organized work station during shifts, while implementing closing procedures to maintain operational standards.
Cook/Server/Cashier
Schaller’s Drive-In Restaurant
Rochester, New York
02.2020 - 06.2021
- Led customer engagement initiatives by promoting special offers to increase revenue. Addressed customer questions to enhance service quality.
- Mastered menu items to accurately relay customer orders to kitchen staff.
- Developed and delivered comprehensive training on POS system to ensure staff proficiency and support customer service excellence.
- Facilitated training sessions for new employees to build foundational skills. Oversaw daily performance evaluations to promote knowledge retention and productivity gains. Led onboarding initiatives for new team members. Supervised daily activities to drive skill development and operational efficiency.
- Managed phone order processing and preparation to support kitchen operations and optimize restaurant workflow.
- Managed operation of grills and deep fryers to fulfill customer orders efficiently.
- Oversaw maintenance of dishwashing station, ensuring cleanliness and efficiency for entire restaurant operations.
- Established strong relationships with customers, fostering trust and loyalty that resulted in exclusive order placements.
- Managed front and back of house cleaning tasks, ensuring all areas, including bathrooms, met cleanliness standards.
Photographer
Cherry Hill Programs
Rochester, NY
11.2019 - 12.2019
- Captured high-quality images during seasonal events, enhancing customer experience and engagement.
- Orchestrated photo sessions with families to enhance operational efficiency and client satisfaction.
- Maintained equipment and studio settings to ensure optimal performance during shoots.
- Facilitated training sessions for junior photographers to enhance skills in effective image capture techniques.
- Leveraged sales expertise to promote and sell merchandise items alongside photo packages.
- Facilitated guest navigation of company website, ensuring prompt and accurate responses to inquiries.
Team Member
McDonalds
Rochester New York
08.2018 - 12.2018
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
- Ensured a hygienic dining environment through regular trash disposal and thorough table cleaning.
- Facilitated smooth drive-through service by accurately taking orders and coordinating order assembly to enhance customer experience.
Education
Regents Diploma -
Odyssey Academy High School
Rochester NY06.2020
Hospitality
Monroe Community College
06.2026
Skills
- Reliable team member
- Cash handling experience
- Guest relations expertise
- Neat, clean, and professional appearance
- Multitasking Abilities
- Superior communication skills
- Strong organizational skills
- Collaborative teamwork
- Attention to detail
- Reliable time management
- Constructive criticism receptiveness
- Memorization skills
Timeline
Character Performer Cast Member
Walt Disney World Entertainment
08.2022 - 04.2026
Food and Beverage Cast Member
Disney World Pop Century
01.2022 - 08.2022
Chef of Wood-fired Pizza
BTB Bar and Grill
06.2021 - 12.2021
Cook/Server/Cashier
Schaller’s Drive-In Restaurant
02.2020 - 06.2021
Photographer
Cherry Hill Programs
11.2019 - 12.2019
Team Member
McDonalds
08.2018 - 12.2018
Regents Diploma -
Odyssey Academy High School
Hospitality
Monroe Community College
Awards and Recognition
Select Choir – Recipient of the Best High School Singer 2020, Marching Band - 2nd place NYS Field Band Competition, Auditioned for and was chosen for several roles in school Play performances 5th thru 12th grades Including lead acting role in the production of The Lion King
Volunteer Work
Camp Good Days & Special Times- Solicited for donations to support camp and children that attend.
Food Link- organize and sort through food for distribution.
VBS teachers assistant- Helped keep an orderly classroom of students, helping with preparation of tasks.
Welcome team- Being a friendly face for people to see, to welcome them when coming into Church.