Madeline Lovelady
Lewiston
Summary
Detail-oriented professional with experience in both customer service and logistics. Strong decision-making abilities and a friendly demeanor contribute to successful team dynamics and improved service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Lewiston, ID
08.2024 - Current
- Prepared high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving complaints promptly.
- Operated espresso machines and brewing equipment with proficiency and attention to detail.
Dispatcher
Victory EMS and Medical Transportation
Boise, ID
08.2022 - 07.2024
- Coordinated emergency response logistics to ensure timely and efficient medical transport services.
- Utilized dispatch software to manage real-time vehicle tracking and optimize route planning.
- Communicated effectively with medical personnel and transport teams to relay critical information.
- Supervised dispatch operations, ensuring adherence to safety protocols and service standards.
- Trained new staff on dispatch procedures, enhancing team performance and operational efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 16 fleet vehicles.
Education
Bachelor of Science - Kinesiology
Boise State University
Boise, IDHigh School Diploma -
Kuna High School
Kuna, ID05-2022
Associate of Arts - Nursing
Lewis Clark State College
Lewiston, IDSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Decision-making
- Excellent memory
- POS systems
Certification
- Emergency Medical Technician License - May 2022- Present
Timeline
Barista
Dutch Bros
08.2024 - Current
Dispatcher
Victory EMS and Medical Transportation
08.2022 - 07.2024
Bachelor of Science - Kinesiology
Boise State University
High School Diploma -
Kuna High School
Associate of Arts - Nursing
Lewis Clark State College