Madeline Maldonado

• Identify and pursue business development opportunities to grow organization and increase revenue by $1M year over year.
• Oversee day-to-day operations to keep organization running smoothly while meeting business goals and exceeding targets.
• Managed $120K marketing and advertising campaign resulting in over $1M in revenue within year 1.
• Digitized paper processes, increasing transparency through optimized analytics.
• Automated frontdesk workflows, increasing efficiency and reducing business bottlenecks by 150%.

• Exceeded $1M annual sales quota across major accounts in coverage area
• Partnered with Account Development to establish targeted lead generation plans
• Managed opportunity pipeline, targeting over $10M in new business
• Coordinated with solution consultants to design and demo solutions to prospects
• Worked with prospect stakeholders to develop business plans and identify ROI
• Achieved #1 (LinkedIn) social selling rank across global sales force
• Led ex-practitioner roundtables and speaker panels at industry conferences

• Developed business plan for strategic accounts, and drove execution against it
• Built pipeline, designed and provided Coupa cloud-based solutions
• Engaged C-level prospects to position Coupa’s strategic value proposition
• Adopted business value selling within context of Challenger Sale model
• Provided pro-active, trusted thought leadership to target accounts
• Created and executed Field Sales Campaigns to create demand

• Headed Performance Management globally, reporting to Group COO.
• Bolstered business intelligence to cut costs and predict operational risks.
• Charted a vendor invoice review and recovery program yielding >$3MM in recoveries (ROI >800%).
• Introduced line-level impact measurement as part of source-to-pay optimization program.
• Transformed data governance model with automated (SQL) coding, doubling productivity.
• Automated firm-wide tracking against global $1BN baseline reduction target (4 years).
• Engineered executive scorecards to track Sourcing achievement of $233MM target (FY-14).

• Partnered with CPO to launch Shared Services operations, with $100MM in savings (FY-07).
• Optimized technology for better control over 60K agreements and >10K sourcing initiatives.
• Mobilized 25 resources (across 4 outsourced functions) supporting 200+ Sourcers globally.
• Spearheaded vendor control framework for a federally-mandated SRM program.
• Led change management to accelerate user adoption and promote long-term sustainability.

• Governed sourcing project pipeline to ensure accurate measurement and adherence with policies.
• Audited and approved savings projections (1K projects, $500MM FY-06 savings).
• Restructured financial data from disparate ERPs to launch suite of executive dashboards.
• Collaborated with Regional CPO to develop key performance indicators and shape business plans.

• Business owner of Firm's online brokerage platform (CSFBdirect), reporting to Group CFO.
• Accountable for web development to facilitate online activity of >2,000 high net worth clients.
• Earned 4-stars in Barron's Annual Ranking of Online Brokers (March '02).
• Partnered with Advisors to promote online banking and capture Voice of Customer.
• Lobbied across divisions and IT; championing user acceptance testing.
• Led multiple bank transformation initiatives across various mergers, spin-offs or bank acquisitions.
• Managed $25MM in third party agreements associated with Private Banking online.

• Developed strategy for online banking portal to generate incremental $150MM in assets.
• Translated business requirements into functional specifications and oversaw user acceptance.
• Campaigned for Morgan OnLine product during demos to prospective and/or existing clients.

• Launched new business centers in Mexico and Peru, achieving 90% occupancy within 90 days.
• Introduced Regus brand via local marketing and advertising campaigns.
• Brokered referral arrangements with local real estate professionals
• Recruited/trained Regional Sales Managers; managed sales performance
• Tripled sales production in Lima, Peru and quadrupled sales in Mexico City.
• Coached in corporate learning program, leading “Objection Handling” workshops for Regional Sales.

(Full time work while completing Undergraduate degree)

• Compiled sell-side information for rating agencies including:
  - Engineering and environmental reports
  - Property appraisals, descriptions and photographs
  - Demographic analyses
• Developed extensive data models to forecast future security values using 'what-if' scenarios.
• Executed offshore assignment in Madrid, Spain evaluating European CMBS practices.
• Market analysis eventually led to inclusion of European properties in CMBS conduit programs.