Madeline McKinnon
Missoula,MT
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
Work History
Server
Missoula Country Club
Missoula, MT
06.2024 - Current
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Learned menu items thoroughly to provide accurate recommendations to guests.
- Supported training of new staff by demonstrating proper service techniques and protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new servers on restaurant protocols, improving team performance and service quality.
- Managed large parties, coordinating with team members to provide seamless service.
Server
North and South Seafood and Steakhouse
Madison, WI
06.2023 - 07.2024
- Delivered outstanding customer service by efficiently processing orders and responding to guest questions.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Oversaw cash register functions, ensuring efficient and accurate transaction processing.
- Maintained knowledge of daily specials and promotions to inform customers effectively.
- Adapted quickly to changing priorities during peak service hours, enhancing team efficiency.
Broadcaster
NBC Montana University of Montana
Missoula, MT
01.2023 - 12.2023
- Produced and delivered news segments, ensuring clarity and engagement for diverse audiences.
- Collaborated with production teams to develop compelling content for broadcast.
- Researched current events and trends to inform reporting and storytelling strategies.
- Operated broadcast equipment, maintaining high technical quality during live transmissions.
- Researched and developed story ideas, providing fresh content for daily news coverage.
- Operated broadcasting equipment, maintaining high audio and video quality standards.
- Delivered live broadcasts, ensuring adherence to production schedules and content guidelines.
- Diversified programming lineup to cater to different target audiences, contributing to improved ratings performance.
- Conducted extensive research on over Number topics to generate meaningful content, articles and scripts.
Education
High School Diploma - Broadcast Journalism
James Madison Memorial High School
Madison, WITimeline
Server
Missoula Country Club
06.2024 - Current
Server
North and South Seafood and Steakhouse
06.2023 - 07.2024
Broadcaster
NBC Montana University of Montana
01.2023 - 12.2023
High School Diploma - Broadcast Journalism
James Madison Memorial High School