Madeline Moncivais
San Antonio,TX
Summary
Account Manager with expertise in client relations, financial transaction coordination and operational management. Known for resolving complex issues that lead to increased client retention and satisfaction. Strong background in process improvement and team leadership, fostering collaboration to achieve business objectives and enhance service delivery.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Account Manager
Vehicle Management Solutions
San Antonio, TX
01.2022 - Current
- Functioned as the main point of contact for property managers, owners, and prospective clients, overseeing contracts and client relations.
- Resolved escalated property management disputes, contributing to client satisfaction and retention.
- Maintained and configured client account settings in Omadi systems, updating vehicle enforcement statuses.
- Handled a high volume of inbound calls regarding property enforcement inquiries. regarding property enforcement inquiries and impound releases.
- Processed customer refunds company-wide, managing card transactions and financial records in Omadi systems.
- Conducted field site visits, performed property walk-throughs, and coordinated work orders for signage and painting.
- Represented company at trade shows and networking events, increasing brand visibility.
- Trained new dispatch staff on protocols and system usage thoroughly.
Assembly Line Production Worker
Bakkavor USA (via Hireworks LLC)
San Antonio, TX
06.2021 - 01.2022
- Adhered to food safety and workplace regulations while consistently achieving daily production targets.
- Operated scanning, sleeving, and palletizing equipment, maintaining accuracy in product dating and inventory.
- Utilized manual and electric pallet jacks for safe transport of large shipments to loading areas.
- Managed shipping, receiving, and packaging operations to ensure timely delivery of high-volume meals.
Shift Manager
JOANN Fabric and Crafts
San Antonio, TX
08.2020 - 06.2021
- Oversaw daily store operations, employee training, and inventory receiving after promotion to supervisor.
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained new employees on customer service standards and operational procedures.
- Organized stockroom merchandise and monitored inventory levels for optimal shelf restocking.
- Managed cash registers, reconciled tills at the end of each shift, and submitted daily reports to management.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX11-2026
High School Diploma -
John Marshall
San Antonio, TX06-2018
Skills
- Customer relationship management
- Client management
- Financial record keeping
- Conflict resolution
- Team collaboration
- Effective communication
Languages
American Sign Language
Limited
Certification
- TDLR
Timeline
Account Manager
Vehicle Management Solutions
01.2022 - Current
Assembly Line Production Worker
Bakkavor USA (via Hireworks LLC)
06.2021 - 01.2022
Shift Manager
JOANN Fabric and Crafts
08.2020 - 06.2021
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
John Marshall