Madeline Monteleone
Ocean City,NJ
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Specialist and Waitress
Hula Restaurant
04.2021 - Current
- Performed opening and closing duties such as cleaning counters and setting up displays.
- Greeted customers, answered questions and provided helpful information about menu items.
- Operated cash register accurately and efficiently.
- Adhered to company policies regarding food safety, sanitation, punctuality, appearance and attitude.
- Trained new counter girls in proper procedures and policies.
- Replenished condiments, napkins, straws, cups, and other supplies as needed.
Sales Associate
Galante's Bike Shop
Ocean City, NJ
01.2015 - 09.2023
- Ensured compliance with company safety regulations at all times while on the job.
- Performed cash register functions accurately and efficiently.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
Retail Specialist
Island Gypsy Boutique
Ocean City, New Jersey
05.2019 - 09.2021
- Maintained a safe work environment by following all safety protocols.
- Swept and mopped floors to maintain cleanliness.
- Greeted customers upon entering the store and provided assistance as needed.
- Checked out customers in an efficient manner while maintaining positive attitude.
- Operated cash register to process customer purchases.
- Assisted customers with product selection, loading items onto carts, and answering questions.
Education
Ocean City High School
Ocean City, NJ12.2023
Business Administration And Management
Florida Atlantic University
Boca Raton, FLSkills
- Customer Retention
- Account Management
- Complaint resolution
- Report Generation
- Customer Order Management
- Excellent Communication Skills
Affiliations
- Member of Florida Atlantic University's Women's Lacrosse Program 2023-present
- Competed in Varsity Basketball 2019-2023
- Competed in Varsity Lacrosse 2019-2023
- Vice President and Fundraising Coordinator of Italian Club 2023 (member for 3 years)
- Supported Student Council Endeavors 2021-2023
- Treasurer in STOP (Students Against Prejudice) 2023
- Created and Implemented Events for Junior and Senior Class Council for 2021-2023
- Member of Academic Club 2020-2023
- Volunteered for Key Club 2019-2021
Volunteer Participation
- Operates lacrosse clinics for the youth 2023-present
- Participates in Challenger Sports Volunteer Program for 2020-2024
- Organizes a local Thanksgiving Canned Food Drive 2015-2023
- Church Christmas Shopping and Delivery for families in need for 2020-2023
- Guidance Aid for 2020-2021
- Help operate the Memorial Day Race and Ocean City Half Marathon 2019-2021
Certification
- CPR certified
- Boaters License
Timeline
Customer Service Specialist and Waitress
Hula Restaurant
04.2021 - Current
Retail Specialist
Island Gypsy Boutique
05.2019 - 09.2021
Sales Associate
Galante's Bike Shop
01.2015 - 09.2023
Ocean City High School
Business Administration And Management
Florida Atlantic University