Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Madeline Morales Vargas
Open To Work

Madeline Morales Vargas

Haines City,FL

Summary

Dedicated and results-driven bilingual professional with over 8 years of experience in customer service leadership and administrative support. Skilled in managing teams, improving service quality, and implementing efficient operational systems. Known for fostering cultural inclusivity, delivering exceptional client experiences, and maintaining strong organizational performance in both remote and in-office settings. Proficient in MS Office, Salesforce, Oracle, and Peachtree Accounting, with proven success in process optimization, employee development, and performance management. A dependable, people-focused leader committed to excellence and continuous growth.

Overview

10
10
years of professional experience

Work History

Bilingual Customer Service Supervisor

Primo Water
06.2017 - 04.2025
  • Supervised customer service team, ensuring high-quality support and adherence to company policies.
  • Spearheaded the implementation of a remote work program during the pandemic, ensuring seamless business operations and sustained team engagement.
  • Led performance evaluations, providing constructive feedback and mentoring to enhance team capabilities.
  • Served as head lead for new out-of-state agents, overseeing onboarding, training, and performance alignment.
  • Managed attendance, payroll with precision, maintaining full compliance with company policies and regulations standards.

Retention Representative

GC Services
04.2016 - 05.2017
  • Developed retention strategies to enhance customer loyalty and engagement.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Built rapport with customers through active listening and empathetic understanding of their needs.

Claims Representative

GEICO
10.2015 - 04.2016
  • Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
  • Evaluated claim documentation for accuracy, identifying discrepancies to mitigate potential losses.
  • Followed up with customers on unresolved issues.

Education

High School Diploma -

Juan Ruiz Pedroza
Rincón, PR

Skills

  • Microsoft Office
  • Oracle
  • Salesforce
  • CFLI
  • Call center experience
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Verbal and written communication
  • Data entry
  • Team leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Supervisor

Primo Water
06.2017 - 04.2025

Retention Representative

GC Services
04.2016 - 05.2017

Claims Representative

GEICO
10.2015 - 04.2016

High School Diploma -

Juan Ruiz Pedroza

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