Madeline Nash

• Uphold “Core Values of the Business” at all times.
• Prepare, assemble and serve products to food stations
• Courteously greet guests, take orders, explain and suggest menu items.
• Ensure that products and guest experience are consistent with the Chic Fil A brand, culture, and standard of excellence.
• Perform tasks at a pace that can keep up with the demands of the business
• Communicate clearly with fellow team members and leaders
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning and equipment care.
• Maintain a well-groomed and clean appearance and professional dress
• Comply with all portion sizes, quality standards, Steritech and Health Inspection Standards.
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning equipment, and keeping restrooms clean
• Collaborated with managers to identify specific training needs.

• Safely, effectively, and quickly prep guest vehicles as they enter the wash tunnel

• Maintain a friendly atmosphere for Waterway guests.

• Ensure professional appearance standards.

• Complete all continuing education training requirements for the position.

• Identify, stop and correct potential safety issues.

• Train and mentor new staff members in their position specific roles.

• Provide input and feedback to help improve Waterway operations.

• Communicate effectively and regularly with management.

• Reach out to engaged customers about various service plans for their RV's.
• Corresponded with customers by way of follow-up email to ensure customer satisfaction with Good Sam products.
• Helped direct customers by listening to their preferences to determine the appropriate package for their needs.
• Helped to drive organizational growth by contributing to the development and execution of strategic initiatives aimed at expanding market reach and increasing revenue.
• Established a track record of consistently exceeding performance metrics, earning recognition for exceptional work quality and commitment to client satisfaction.

• Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
• Result Participated in weekly meetings with management team members to discuss improvements needed within the guest services department.
• Ensured a best-in-service guest experience by guiding guests to golfing bays, introducing their server, and thanking them for their patronage.
• Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
• Welcomed reservations and ensured everything was prepared in advance for larger parties.

• Serve as customer support representative to 100+ customers daily.
• Provide exceptional customer support through prompt issue resolution, enhancing relationships.
• Streamline customer support processes for improved efficiency.
• Provide exceptional customer support by maintaining open communication channels and promptly addressing concerns or inquiries.
• Ensure exceptional customer support, addressing technical issues promptly and efficiently to minimize issues for customers.
• Lead process improvement and problem-solving efforts to create standard procedures and escalation policies.

• Serve as customer support representative to 100+ customers daily.
• Provide exceptional customer support through prompt issue resolution, enhancing relationships.
• Streamline customer support processes for improved efficiency.
• Provide exceptional customer support by maintaining open communication channels and promptly addressing concerns or inquiries.
• Ensure exceptional customer support, addressing technical issues promptly and efficiently to minimize issues for customers.
• Lead process improvement and problem-solving efforts to create standard procedures and escalation policies.

• Restocked empty bottles, order new supplies, organize back closet and lifeguard shack
• Managed chemicals and safe swimming conditions for patrons and their families
• Cleaned pool tiles, scrubbed bottom of pool, washed bathrooms.