Madeline Neill
Sacramento,CA
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 3 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
4
4
years of professional experience
Work History
Keyholder Manager
Goodwill
Sacramento, CA
10.2021 - 02.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Accepted and processed customer returns.
- Completed store opening and closing procedures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Assistant Manger
Falling Prices
Sacramento, CA
06.2020 - 06.2021
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
Classroom Aide
Sacramento Unified Schools
Sacramento, CA
02.2018 - 03.2020
- Delivered individualized instruction to help students understand lesson concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Assistant Manager
Cherry Hill Programs
Sacramento, CA
10.2019 - 12.2019
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
The Met
Sacramento, CA05.2020
Associate of Arts - Liberal Studies For Education
Sierra College
Rocklin, CASkills
- Staff Management
- Hard-working mindset
- Team Player
- Prioritization and Time Management
- Microsoft Office Suite
- Verbal and Written Communication
- Personal Initiative
Timeline
Keyholder Manager
Goodwill
10.2021 - 02.2022
Assistant Manger
Falling Prices
06.2020 - 06.2021
Assistant Manager
Cherry Hill Programs
10.2019 - 12.2019
Classroom Aide
Sacramento Unified Schools
02.2018 - 03.2020
High School Diploma -
The Met
Associate of Arts - Liberal Studies For Education
Sierra College
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