Summary
Overview
Work History
Education
Skills
References
Timeline
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Madeline Nix

Madeline Nix

Conway,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Brows To Brazilian
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Maintained general appointment calendar and set shift schedules.

Manager/Barista

Kawaii Boba House
08.2021 - 07.2023
  • Managed all aspects of store operations including inventory, sales reporting, and staff hiring and scheduling.
  • Organized and maintained financial records.
  • Led and organized meetings with my team to discuss performance, identify solutions, and develop new strategies to increase customer satisfaction and engagement.
  • Maintained in-depth knowledge of products to provide customer education, assist customers quickly, and identify resolutions to order issues.
  • Developed engaging social media content, aligning visuals and photos with brand messaging.
  • Led two separate teams of 10+ associates, defined workflows, and provided coaching to build a high-performance work culture, resulting in managing the top two grossing store locations.

Bartender

By The Glass
01.2023 - 05.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Business Administration, Computer Information Systems & Analytics -

University of Central Arkansas
Conway, AR
05.2022

Business Management, Entrepreneurship -

Southern Arkansas University
Magnolia, AR
05.2021

AP General Studies -

Arkansas Tech
Russellville, AR
05.2019

High School Diploma -

Star City High School
Star City, AR
05.2019

Skills

  • Product and Service Knowledge
  • Customer Relations
  • Store Organization
  • Goals and Performance
  • Business Development
  • Marketing and Promotions

References

Junior Morales, 501-486-6136 Susan Crosby, 501-517-4046 Kai Ruelle, 501-539-5424

Timeline

Assistant Manager

Brows To Brazilian
08.2023 - Current

Bartender

By The Glass
01.2023 - 05.2023

Manager/Barista

Kawaii Boba House
08.2021 - 07.2023

Business Administration, Computer Information Systems & Analytics -

University of Central Arkansas

Business Management, Entrepreneurship -

Southern Arkansas University

AP General Studies -

Arkansas Tech

High School Diploma -

Star City High School

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Madeline Nix