Madeline Nord
Merced,CA
Summary
Responsible Bookseller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Bookseller
Barnes & Noble
04.2021 - Current
- Increased store revenue by effectively managing inventory and promoting special offers and discounts.
- Maintained up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Facilitated a robust children's section by selecting age-appropriate titles and creating engaging activities during Storytime sessions.
Airbnb Co-Host
Airbnb
11.2022 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
Education
Some College (No Degree) - English Literature
Merced College
Merced CollegeSkills
- Exceptional communication
- Quick Thinking
- Task Prioritization
- Special order management
- Loyalty Program Promotion
- Literary knowledge
- Merchandise displays
- Product Recommendations
- Positive Customer Engagement
- Cash Handling
Timeline
Airbnb Co-Host
Airbnb
11.2022 - Current
Bookseller
Barnes & Noble
04.2021 - Current
Some College (No Degree) - English Literature
Merced College