Madeline Norvil
Dallas,GA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Elizabeth Pierre
Miami, FL
03.2023 - 10.2024
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Transported clients to doctor appointments and social events.
- Participated in developing individualized care plans based on medical orders and assessments.
Customer Service Coordinator
Publix
North Miami Beach, FL
12.2020 - 03.2023
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Process refunds, issue rebates, manage and data enter complaints in data base and ensure compliance.
Manager of Operations
Kidz In Movement Incorporated
Miramar, FL
11.2015 - 12.2020
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Register new enrollees in promotional packages, new and existing activities and adjustments fess and account balances
Security Officer
Jackson Memorial Hospital
Miami, FL
03.2014 - 02.2017
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Check in patient, verified Identification, assigned badge to gain access to patient. Provided clearance to employees and mmm my
Education
High School Diploma -
Goliath Academy
Miami Lakes, FL06-2004
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Parent and Employee Support
- Customer Service Excellence
- Quality assurance
- Call Center
- Payment Processing
- Register Operations
- Clerical Support
- Call Monitoring
- Training and Mentoring
- Customer Retention
- Data Entry
- Care plan assessment
- Meal preparation
- Dementia care
- Personal hygiene assistance
- Compassionate care
Timeline
Home Health Aide
Elizabeth Pierre
03.2023 - 10.2024
Customer Service Coordinator
Publix
12.2020 - 03.2023
Manager of Operations
Kidz In Movement Incorporated
11.2015 - 12.2020
Security Officer
Jackson Memorial Hospital
03.2014 - 02.2017
High School Diploma -
Goliath Academy
Some College (No Degree) -
Miami Dade College