Madeline O'Brien
Raymore,MO
Summary
Personable and self-motivated individual with strong attention to detail. Maintains a high level of professionalism while providing consistent and quality service. Dedicated organization team player with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the contribution to the team.
Overview
12
12
years of professional experience
Work History
Utility Maintenance
Kansas City Chiefs
04.2014 - Current
- Accurately read, understood, and carried out written instructions.
- Cleaned in and around buildings, prioritizing safety at all times.
- Safely removed snow and ice from practice facility and stadium.
- Assist in mail room as needed with delivering mail in building, running postage and dropping mail off at post office.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Followed instructions from supervisor regarding daily job tasks and duties
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications
- Improved overall efficiency by conducting regular maintenance and repair of utility systems and equipment.
- Ensured timely completion of tasks by prioritizing and scheduling daily maintenance work orders.
- Collaborated with team members for efficient execution of projects, ensuring minimal disruption to services.
- Contributed to a clean environment by participating in waste management programs and recycling initiatives within utility operations.
- Streamlined processes within the department by suggesting improvements in work methods that positively impacted productivity.
- Performed preventive maintenance and repairs on various types of equipment.
Front Desk Manager
Wiles Eye Center
12.2012 - 04.2014
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Resolved issues in timely and professional manner with knowledgeable and friendly service.
- Carefully wrote down all phone messages and relayed them to appropriate personnel.
- Sorted mail along with maintaining mail room and equipment.
- Supervised administrative and clerical personnel.
- Collected deposits, fees and payments.
- Ensured waiting room looked neat and organized at all times.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Interacted with all necessary partners throughout establishment including physicians, nursing staff, technicians, and medical assistants.
Stadium Services/Environmental Cleaner
Arrowhead Stadium
07.2012 - 03.2014
- Informed supervisors when machines needed major service.
- Communicated operational issues and changes to supervisor on regular basis.
- Followed company procedures to maintain work environment in neat and orderly condition.
- Cleaned ninth floor of stadium to prepare for games and events in timely manner.
- Ensured all restrooms were sanitized and stocked.
- Provided outstanding customer service at all times, including game days and events.
- Accurately read, understood, and carried out written instructions.
Education
Bachelor of Arts - Project Management
Park University
Kansas City, MO2028
High School Diploma -
Upper Merion High School
King Of Prussia, PA2005
Skills
- Quick learner
- Excellent work ethic
- Positive and friendly
- Dependable and Responsible
- Self-Motivated
- Decision Making
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Excellent Communication
- Project Planning
- Relationship Building
References
Mike Davidson - Associate Historian/Curator Hall of Honor for The Kansas City Chiefs (816) 213-7024
Brett Veach - General Manager for The Kansas City Chiefs (215) 307-5345
Erin Wishon - Senior Executive Chef for Aramark (816) 889-8894
Jarrod Gravatt - Cleaning and Recycling Supervisor for The Kansas City Chiefs (816) 310-6111
Timeline
Utility Maintenance
Kansas City Chiefs
04.2014 - Current
Front Desk Manager
Wiles Eye Center
12.2012 - 04.2014
Stadium Services/Environmental Cleaner
Arrowhead Stadium
07.2012 - 03.2014
Bachelor of Arts - Project Management
Park University
High School Diploma -
Upper Merion High School
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