Madeline O’Flaherty
Sonoma County,California
Summary
Service-focused professional with over five years of front-desk and hospitality experience, bringing AMCA-certified clinical training with exceptional organizational skills and compassionate patient care.
Overview
5
5
years of professional experience
Work History
Guest Services & VHC Membership Manager
Osmosis Day Spa
01.2025 - Current
- Serve as the primary point of contact for members and guests, providing welcoming and professional service.
- Manage front-desk operations, including check-in/check-out, phone inquiries, reservation requests, appointment scheduling, and confirmations to enhance guest experience.
- Resolve questions and concerns using strong communication, active listening, and problem-solving skills.
- Verify and update client information while maintaining accurate and confidential records.
- Process monthly payments and transactions with precision, contributing to accurate financial records and maintaining client trust.
- Manage contracts, reports, membership records, and daily administrative responsibilities with strong attention to detail.
- Prioritize multiple tasks and time-sensitive requests in a fast-paced environment.
Lux Spa Esthetics Department Head
Active Wellness Center
01.2023 - 01.2025
Esthetician & Inventory Manager
Soft Shell Spa
01.2022 - 01.2025
Education
AMCA Clinical Medical Assistant Externship - Urgent Care
CalRegional
Sonoma County, California01-2024
HIPAA Certified
AHA BLS/CPR Certified
Skills
- Front Desk Hospitality
- Appointment Scheduling
- Billing Experience
- Data Entry & Intake Procedures
- Office Suite Software
- Time Management
- Clinical Experience
- Active Listening
Timeline
Guest Services & VHC Membership Manager
Osmosis Day Spa
01.2025 - Current
Lux Spa Esthetics Department Head
Active Wellness Center
01.2023 - 01.2025
Esthetician & Inventory Manager
Soft Shell Spa
01.2022 - 01.2025
AMCA Clinical Medical Assistant Externship - Urgent Care
CalRegional
HIPAA Certified
AHA BLS/CPR Certified