Madeline Ortiz
La Mirada,CALIFORNIA
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level labor and delivery nurse position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Central Drugs Compounding Pharmacy
11.2016 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Department Manager
McDonald's
01.2015 - 10.2016
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Customer Service Representative
Kut N Beauty
07.2015 - 12.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Nursing
West Coast University
Anaheim, CA01.2024
Skills
- Complaint Resolution
- Customer Retention
- Customer Order Management
- Infection Control Standards
- Privacy and Confidentiality
- Patient Monitoring
- Direct Patient Care
- Vitals Monitoring
- Specimen Collection
- Task Prioritization
- Medication Administration
- Teamwork and Collaboration
Certification
ACLS- Exp. 07/2025
BLS- Exp. 09/2025
Timeline
Customer Service Specialist
Central Drugs Compounding Pharmacy
11.2016 - 04.2017
Customer Service Representative
Kut N Beauty
07.2015 - 12.2015
Department Manager
McDonald's
01.2015 - 10.2016
Bachelor of Science - Nursing
West Coast University
ACLS- Exp. 07/2025
BLS- Exp. 09/2025
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