Madeline Patterson
Boston,MA
Summary
Experienced hospitality worker, who excels in fast- paced environments. Ensures exceptional customer service and satisfaction. Works very well with others. Reliable, with a positive attitude and excellent communication skills. Experienced in top- notch service, meeting customers needs. The club I work at has promoted multiple times within a year for my hard work. I am driven to succeed and able to maintain a positive attitude.
Overview
2
2
years of professional experience
Work History
Server, Host, Busser, Caregiver
GreatHorse Country Club
08.2022 - Current
- Worked with POS system to place orders
- Memorized over 800 members and their preferences
- Created relationships with members and owners
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, weekly specials, and promotions.
- Received seasonal menu quiz's.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized large events.
- Cared for children while their parents ate dinner, played golf, etc.
Hostess
La Cucina De Hampden House
01.2023 - 03.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Completed daily side work and opening and closing duties without fail.
Education
Journalism
Suffolk University
Boston, MA05-2028
High School Diploma -
Minnechaug Regional High School
Wilbraham, MA06-2024
Skills
- Strong work ethic
- Works well under pressure
- Guest engagement
- Planning and organizing
- Sales
- Management
- Positive and Professional
Accomplishments
- Achieved promotions by completing tasks with accuracy and efficiency.
- Certification of leadership from springfield college.
Timeline
Hostess
La Cucina De Hampden House
01.2023 - 03.2023
Server, Host, Busser, Caregiver
GreatHorse Country Club
08.2022 - Current
Journalism
Suffolk University
High School Diploma -
Minnechaug Regional High School
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