Madeline Phillips
Glen Allen,VA
Summary
Seeking a Human Resources entry-level position where I can apply my strong work ethic, enthusiasm, and willingness to learn to contribute effectively to the team. I am hoping to leverage my education, to gain hands-on experience, and develop new skills in a professional work environment.
Overview
3
3
years of professional experience
Work History
Veterinary Assistant
Banfield Pet Hospital
10.2022 - Current
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared animals for surgical procedures.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Improved client relations through effective communication and education on pet health needs.
Assistant Manager
Dude Ranch Pet Resort
07.2021 - 10.2022
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05.2021
Skills
- Medical Charting
- Attention to Detail
- Reception Area Maintenance
- Patient Check-Ins
- Veterinarian Assistance
- Client Education
- Medical record-keeping
- Preventive Care
- Proper Animal Restraint
- Specimen Collection
- Lab operations
- Diagnostic Imaging
- Client Communication
- Prescription Filling
Timeline
Veterinary Assistant
Banfield Pet Hospital
10.2022 - Current
Assistant Manager
Dude Ranch Pet Resort
07.2021 - 10.2022
Bachelor of Science - Psychology
James Madison University
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