Tony DEAN
Kingsport,TN
Summary
Driven Veterinary Assistant with a proven track record at Indian Ridge Animal Hospital, enhancing patient care through expert assistance in surgeries and diagnostic imaging. Excelled in client communication and maintaining high sanitation standards, showcasing exceptional organizational skills and a commitment to animal safety. Achieved a notable increase in client satisfaction and retention.
Overview
38
38
years of professional experience
Work History
Veterinary Assistant
Indian Ridge Animal Hospital
Kingsport, TN
03.1992 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Trained new employees
- Maintenance of building and equipment
- Performed dentals on animals
- Provided assistance with client and doctor communication about their pets, treatments and well being
Account Manager
Rent to Own
01.1991 - 03.1992
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Cashier
Crawfords New Market
06.1990 - 01.1991
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean well stocked store.
- Duties also included a full deli with slicing meat and making short order meals.
- Also maintaining movie renting section for customers.
Paper Route Carrier
Kingsport Times News
07.1986 - 06.1990
- Improved customer satisfaction by consistently delivering newspapers on time and in good condition.
- Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
- Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
- Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
Education
High School Diploma -
Sullivan North High School
Kingsport, TN06.1990
Skills
- Client Communication
- Cleaning and sanitizing
- Patient restraint
- Animal Safety
- Medication Administration
- Sample Collection
- Appointment Scheduling
- Euthanasia Assistance
- Animal Grooming
- Animal Behavior
- Vaccine administration
- Laboratory procedures
- Sanitation protocols
- Medical record-keeping
- Diagnostic Imaging
- Client Education
- Emergency and preventive care
- Post Operative Care
- Surgical procedures and support
- Veterinary Terminology
- Pharmacy inventory
- Animal Nutrition
- Urgent Care
- Intravenous catheterization
- Patient Flow Management
- Physical Examinations
- Tick Removal
- Proficient in [Software]
- Procedure Support
- Lab operations
- Dental Prophylaxis
- Preventative Medicine
- Parasite control
- Surgical Assistance
- Multitasking
- Multitasking Abilities
- Attention to Detail
- Active Listening
- Excellent Communication
- Problem-Solving
- Organizational Skills
- Proper Animal Restraint
- Prescription Filling
- Basic Animal Care
- Wound Care
- Veterinarian Assistance
- Customer Service
- Time Management
- Medical Terminology
- Equipment Sterilization
- Patient Recordkeeping
- Relationship Building
- Equipment Preparation
- Medical Charting
- Post-surgical Monitoring
- Laboratory Testing
- Supply Ordering and Restocking
- Routine Examinations
- Patient Care Monitoring
- Patient Discharge
- Written Communication
- Specimen Collection
- Microchip Administration
- Preventive Care
- Decision-Making
- Feline cat bag restraint
- Illness assessment and treatment
- Immunization Administration
- Emergency Response
- Diagnostic Testing
- First Aid
- Team building
- Problem Identification
- Anesthetic Administration Assistance
- Canine health issues
- Clinical Symptom Monitoring
- Dental Care
- Medical Triage
- Disease and chronic condition treatment
- Incident Reporting
- Dietary Needs
- Dental Procedures
- Decision Management
- Medical Diagnosis
Timeline
Veterinary Assistant
Indian Ridge Animal Hospital
03.1992 - Current
Account Manager
Rent to Own
01.1991 - 03.1992
Cashier
Crawfords New Market
06.1990 - 01.1991
Paper Route Carrier
Kingsport Times News
07.1986 - 06.1990
High School Diploma -
Sullivan North High School
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