Madeline A. Prager
St Helena,CA
Summary
A Napa Valley local professional with a passion for hospitality focusing on the customer and delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Extensive knowledge of the wine industry, gained through both professional experience and travel across renowned wine regions in Italy, and Australia, as well as, lived and visited the rum area of Puerto Rico.
Overview
14
14
years of professional experience
Work History
Office Assistant - On Call
Ellis Construction Company
Napa, CA
06.2010 - Current
- Assisted the owner with daily administrative tasks, including answering the phone and managing email correspondence
- Organized and filed paperwork, ensuring efficient office operations
- Utilized Sage/Master Builder software for data entry and management
- Oversaw office activities while construction team was on-site, ensuring seamless communication and real-time project updates
Tasting Room Sales Specialist
Hestan Vineyards
Yountville, CA
06.2023 - 08.2024
- Provide exclusive seated tasting experiences and facilitated knowledgeable sales of premium wines and first-class cookware
- Built trust with customers, resulting in repeat business and top sales for March
- Conduct group tastings, and educate guests on the history and unique characteristics of the wines, while promoting wine club memberships and boosting sales at their tasting salon and have poured wine at the winery location
- Managed daily tasting room operations independently
- Provided detailed information on Thomas Keller's cookware line, including cookware finishes and guarantees
- Handled packaging and coordinated shipment deliveries through local shipping companies
Tasting Room Associate
Prager Winery & PortWorks
St Helena, CA
07.2020 - 07.2023
- Conducted tastings for by appointment and walk-in customers, delivering engaging experiences
- Educated guests on ports and wine club memberships, enhancing customer loyalty and local engagement
- Managed appointments and sales using TOK and POS systems, including wine, port, and merchandise sales
Social Media Marketing Account Manager
Blue Fox Media
Chico, CA
09.2017 - 11.2020
- Collaborated with clients to create engaging content, including photo shoots and written material for social media and marketing campaigns
- Supervised social media content, aligning with clients' marketing strategies
- Built a network of recruits to assist with specialized content creation
- Consistently exceeded monthly sales and membership goals for clients
Waitress/Tasting Salon Associate
Sogni Di Dolci
St Helena, CA
06.2010 - 08.2013
- Delivered exceptional food and beverage service, ensuring timely delivery and rapport with regular customers
- Operated the Square and VinNow POS systems, handling cash transactions and managing opening and closing duties
Education
Responsible Beverage Training
01-2023
Community College -
Butte Community College
Chico, CA04.2014
High School -
St Helena High School
St Helena, CA06.2012
Skills
- Administrative Support
- Data Entry
- Customer Service
- Scheduling
- Dedicated Team Player
- Social Media and Promotions
- Positive Attitude
- Sales
Timeline
Tasting Room Sales Specialist
Hestan Vineyards
06.2023 - 08.2024
Tasting Room Associate
Prager Winery & PortWorks
07.2020 - 07.2023
Social Media Marketing Account Manager
Blue Fox Media
09.2017 - 11.2020
Office Assistant - On Call
Ellis Construction Company
06.2010 - Current
Waitress/Tasting Salon Associate
Sogni Di Dolci
06.2010 - 08.2013
Responsible Beverage Training
Community College -
Butte Community College
High School -
St Helena High School
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