Madeline Prendergast
Tempe,AZ
Summary
Dynamic professional skilled in customer service and communication, with a strong background in financial data management. Successfully improved team efficiency and customer satisfaction while supporting budget preparation and financial transactions.
Overview
4
4
years of professional experience
Work History
Financial Analyst
Boeing
Mesa, AZ
07.2024 - Current
- Analyze financial data to monitor budgets and ensure compliance with spending guidelines
- Track expenditures and forecast future budget needs based on trends and organizational goals
- Process and review payments, reimbursements, and other financial transactions accurately and in a timely manner
- Assist employees with appropriate charging practices, cost allocations, and financial coding
- Generate regular financial reports for different business units across the company
- Support budget preparation, revisions, and validation processes
- Ensure accuracy and integrity of financial data across internal systems
- Identify discrepancies or irregularities and work with cross-functional teams to develop and implement solutions
- Handle and protect sensitive financial and personal data in compliance with organizational policies and regulations
- Communicate with external customers or vendors to clarify billing or payment-related questions
- Collaborate with accounting and other departments to streamline financial workflows
- Assist in audits by providing requested data and documentation
- Maintain documentation of financial processes, controls, and approvals for transparency and accountability
- Manage customer promotional accounts in coordination with BCA Communications team.
Customer Service Representative
Marriott
Phoenix, AZ
02.2024 - 07.2024
- Be the face and attitude of the Marriott brand to all guests within a fast-paced environment with expectations of promptness and efficiency.
- Manage the dining areas to ensure optimal dining experience for guests based on server utilization and available space.
- Ensure guests feel welcome and comfortable; resolve any issues or complaints guests may have.
- Assist servers and baristas as necessary.
- Ensure all “to-go” orders are taken and fulfilled in a timely manner.
- Provide information to guests on property events and local areas.
- Work as a host team to ensure a consistent workload for servers while ensuring high levels of customer satisfaction.
Shift Lead
Sodexo Campus Services
Flagstaff, AZ
03.2023 - 12.2023
- Promoted to Shift Lead after 3 months of excellent performance.
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Performed routine inventory checks and then streamlined inventory management processes to reduce waste and increase profitability.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
Cast Member
Walt Disney World Company
Orlando, FL
05.2022 - 08.2022
- Provided accurate information and helpful guidance to visitors, improving their overall park experience.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
- Maintained a professional attitude and demeanor at all times.
Education
Master of Science - Project Management
Arizona State University
Tempe, AZ05-2028
Bachelor of Science - Strategic Communication, Emphasis in Advertising
Northern Arizona University
Flagstaff, AZ12-2023
Certificate - Project Management Fundamentals
Arizona State University
Tempe, AZ03-2026
Skills
- Brand Management
- Communication
- Customer Service
- Excel
- Financial Reporting and Analysis
- Market Analysis
- Organization
- Public Relations
- Public Speaking
- Scheduling
Timeline
Financial Analyst
Boeing
07.2024 - Current
Customer Service Representative
Marriott
02.2024 - 07.2024
Shift Lead
Sodexo Campus Services
03.2023 - 12.2023
Cast Member
Walt Disney World Company
05.2022 - 08.2022
Master of Science - Project Management
Arizona State University
Bachelor of Science - Strategic Communication, Emphasis in Advertising
Northern Arizona University
Certificate - Project Management Fundamentals
Arizona State University