Madeline Prescott
Summary
Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I pride myself in being a dependable employee and coworker no matter my position.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Hubbard Broadcasting
Phoenix, AZ
09.2023 - Current
- Put together eye-catching displays to attract potential customers and encourage questions.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Helped coordinate events with as many as 300 guests.
- Cleaned and organized spaces to maintain neat promotional spaces.
- Teamed with other demonstrators to put on large-scale promotions.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Provided excellent customer service to clients in person and over the phone.
Server
Bourbon Steak
Phoenix, AZ
03.2022 - 09.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Hostess
Dominick's Steakhouse
Phoenix, AZ
09.2021 - 03.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Server
Pitch Pizzeria
Phoenix, AZ
01.2021 - 12.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Education
Mcintosh High School
Peachtree City, GA05.2015
Skills
- Team Collaboration
- Persuasive Selling
- Display Set Up and Arrangement
- Dependable and Cooperative
- Problem-Solving
- Influential and Persuasive
- Decision Making
Timeline
Sales Assistant
Hubbard Broadcasting
09.2023 - Current
Server
Bourbon Steak
03.2022 - 09.2023
Hostess
Dominick's Steakhouse
09.2021 - 03.2022
Server
Pitch Pizzeria
01.2021 - 12.2021
Mcintosh High School
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