Madeline Roberts
Columbus
Summary
Results-driven sales and customer service professional with a proven track record of exceeding targets and delivering outstanding customer experiences. Skilled in building strong client relationships, resolving issues promptly, and driving revenue growth through effective sales strategies. Adept at identifying customer needs and providing tailored solutions to enhance satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Toddler Teacher
Primrose Schools
Columbus
05.2023 - Current
- Supervises and manages daily functions for a class of children
- Assesses each child's developmental needs on an ongoing basis
- Plans with the Director all required parent-teacher conferences and student evaluations
- Provides an attractive, well-kept classroom that encourages creativity, exploration, and decision-making by the children
- Ensures that all class bulletin boards are current and provides the parents with an overview of the material taught in class
- Assists and coordinates snacks, meals, naptime, and bathroom activities
- Observes all rules and regulations pertaining to the health, safety, and care of children
- Maintains a professional personal appearance, attitude, and work behavior at all times
- Performs other duties as assigned
Freelance Hair Stylist
Self
Columbus
02.2017 - 04.2022
- Maintained consistent schedule and clients
- Styled, cut and colored hair
- Provided exceptional customer service and professionalism
- Retail sales
Lead Guest Service Associate
European Wax Center
Dublin
06.2018 - 03.2019
- Scheduled guests appointments
- Retail sales and wax pass sales
- Sold $30,000 in the first 3 months
- Represented the company and provided exceptional customer service to guests
- Cashier
- Stocked inventory
Salon Manager
Salon Texture
Evanston
02.2013 - 03.2014
- Managed all aspects of a busy salon with 15 plus clients a day
- Inventory management
- Assisted salon owner with all services
- Booked and scheduled clients appointments
- Cashier
- Retail sales
Education
Vocational School - Cosmetology
The Aveda Institute Columbus
Columbus, OH01.2013
High school diploma -
Dublin Coffman High School
Dublin, OH08.2011
Skills
- Leadership
- Communication
- Sales & Strategy Planning
- Relationship Building
- Lead Generating
- Prospecting
- Customer Centric Approach
- Time Management & Organization
- Sales & Forecast Reporting
- Closing Techniques
- Product & Market Knowledge
- Outreach
- Negotiation
- Social Media Management
Certification
- Cosmetology License
- Driver's License
- First Aid Certification
- CPR Certification
Assessments
- Management & leadership skills: Impact & influence, 03/01/24, Proficient
- Early childhood development, 04/01/23, Proficient
- Front desk agent (hotel), 04/01/23, Proficient
- Early childhood development, 11/01/23, Proficient
- Retail customer service, 04/01/23, Proficient
- Food service: Customer situations, 04/01/23, Proficient
- Work style: Reliability, 11/01/23, Proficient
- Administrative assistant/receptionist, 04/01/23, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Toddler Teacher
Primrose Schools
05.2023 - Current
Lead Guest Service Associate
European Wax Center
06.2018 - 03.2019
Freelance Hair Stylist
Self
02.2017 - 04.2022
Salon Manager
Salon Texture
02.2013 - 03.2014
Vocational School - Cosmetology
The Aveda Institute Columbus
High school diploma -
Dublin Coffman High School